IT Specialist

Jobtailor; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking an IT Specialist to manage and support the organization’s technology infrastructure, including user support, cloud administration, and data security.

The role emphasizes Windows administration, cloud collaboration, and basic network troubleshooting, with responsibilities spanning onboarding/offboarding and IT project implementations. Strong communication and independent work are essential.

Qualifications

• Bachelor’s Degree in Information Technology or equivalent education/experience.
• Minimum Microsoft Certified Professional.
• 5+ years of network administration or related experience.
• Experience with Windows administration, cloud collaboration suites, and basic network troubleshooting.
• Ability to translate technical concepts to non-technical staff.
• Prior project management experience.
• Strong organizational skills and ability to work with minimal supervision.
• Valid driver’s license; personal vehicle a plus.
• Proven teamwork and communication skills.
• Background clearances including child abuse, criminal, and FBI as required.

Responsibilities

• Manage and support technology infrastructure with a focus on user support, cloud systems administration, and data security.
• Troubleshoot hardware and software issues; manage cloud platforms and security patching.
• Provide technical support via phone, email, and in-person for Windows PCs, mobile devices, and peripherals.
• Oversee Microsoft 365 user accounts, permissions, and licensing.
• Support staff onboarding/offboarding and IT project implementations.

Skills

Communication

Organizational Skills

Team Collaboration

Problem-Solving

Ability to Work Independently

Education

Bachelor’s Degree in Information Technology

Tools

Windows Administration

Cloud Systems Administration

Network Troubleshooting

Microsoft 365 Licensing

Firewall Management

Endpoint Protection

Security Patch Management

Hardware Troubleshooting

Software Troubleshooting

Windows Computers

Mobile Devices

Multifunction Copiers

Printers

Hotspots

Job description

• The IT Specialist manages and supports the organization's technology infrastructure, focusing on user support, cloud systems administration, and data security.
• Key components of this role include hardware and software troubleshooting, cloud platform management, and communication.
• The IT Specialists ensures reliable, secure, and efficient operation of daily technology systems to advance the organization's mission.
• Will also support management and organization with the implementation of IT related projects and initiatives.
• Provide technical support via phone, email and in-person for Windows computers, mobile devices, and peripherals (Multifunction Copiers, printers, hotspots, etc..)
• Manage user accounts, permissions, and licensing for Microsoft 365.
• Oversee basic network connectivity, firewalls, endpoint protection, and security patching while assisting with staff onboarding and offboarding.

Requirements

• Bachelor’s Degree in information technology or the equivalent in education and experience is required.
• Minimum Microsoft Certified Professional required, additional Certifications a plus.
• A minimum of 5 years of network administration or related experience
• Demonstrated knowledge and experience with Windows administration, cloud collaboration suites, and basic network troubleshooting.
• Ability to translate complex technical concepts into clear, non-technical guidance for staff (verbally and in written)
• Prior project management experience required.
• Demonstrated ability to work with minimal supervision and to follow through on assigned projects and strong organizational skills are required.
• A valid driver’s license is required, personal vehicle is a plus.
• Demonstrated ability to work effectively as a team member is required.
• Demonstrated proficiency in communication, both verbal and in writing, is required.
• Satisfactory child abuse, criminal and FBI clearances, required pre-hire and on-going.

Core Competencies

Demonstrates expertise in managing technology infrastructure, including user support, cloud systems administration, and data security. Proficient in Windows administration, network troubleshooting, and project management, with strong communication skills to convey technical concepts effectively.

Highest-signal resume keywords

• Microsoft Certified Professional
• Network Administration
• Windows Administration
• Cloud Collaboration Suites
• Project Management

ATS Optimization Keywords

Hard Skills

• Cloud Systems Administration
• Data Security
• Hardware Troubleshooting
• Software Troubleshooting
• Network Connectivity
• Firewall Management
• Endpoint Protection
• Security Patching
• User Account Management
• Microsoft 365 Licensing

Soft Skills

• Communication
• Organizational Skills
• Team Collaboration
• Problem-Solving
• Ability to Work Independently

Certifications & Qualifications

• Bachelor’s Degree in Information Technology
• Microsoft Certified Professional

Industry Keywords

• IT Support
• Technology Infrastructure
• User Support
• Cloud Systems
• Network Administration
• Technical Support
• Project Implementation
• Staff Onboarding
• Child Abuse Clearance
• Criminal Clearance

Tools & Technologies

• Windows Computers
• Mobile Devices
• Multifunction Copiers
• Printers
• Hotspots