IT Support Specialist

The Nuclear Company; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with company match

Medical, dental, vision plans

Generous vacation policy

Job summary

The Nuclear Company is seeking an IT Support Specialist to provide technical assistance to users in Washington, DC. You will troubleshoot hardware, software, and network issues while maintaining IT infrastructure to ensure business systems operate smoothly.

The ideal candidate has a strong understanding of TCP/IP networking and experience with Active Directory and enterprise applications like Microsoft 365. Competitive compensation and benefits are offered, including a 401k with company match.

Qualifications

• Proficiency in troubleshooting hardware and software across Windows and macOS environments.
• Experience with Active Directory for user management.
• Knowledge of common enterprise applications like Microsoft 365.

Responsibilities

• Respond to user inquiries and troubleshoot technical issues.
• Install and maintain desktops and laptops.
• Manage user accounts and perform routine system updates.

Skills

Troubleshooting hardware issues

TCP/IP networking

Active Directory

ServiceNow

Endpoint protection

Tools

Microsoft 365

Zendesk

Job description

Role Overview

The IT Support Specialist provides technical assistance to end-users, ensuring efficient operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering responsive support to keep business systems running smoothly.

What You Will Do

• Respond to user inquiries
• Diagnose and resolve hardware, software, and network problems
• Install and maintain desktops and laptops
• Manage user accounts
• Perform routine system updates

Why It Might Be a Fit

The ideal candidate will have proficiency in troubleshooting hardware, software, and network issues, a strong understanding of TCP/IP networking, and experience with Active Directory and common enterprise applications.

Requirements

• Proficiency in troubleshooting hardware, software, and network issues across Windows and macOS environments
• Strong understanding of TCP/IP networking, DNS, DHCP, and VPN configuration
• Experience with Active Directory for user account management and group policies
• Familiarity with common enterprise applications (Microsoft 365, email clients, collaboration tools)
• Ability to use remote support tools and ticketing systems (e.g., ServiceNow, Zendesk)
• Knowledge of basic cybersecurity practices, including endpoint protection and patch management

Benefits

• Competitive compensation packages
• 401k with company match
• Medical, dental, vision plans
• Generous vacation policy, plus holidays