Information Technology Support Specialist

Syntagma Group; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT End-User Support Specialist to join their dynamic team in the legal sector. This role involves providing exceptional technical support to end-users, ensuring seamless operation of hardware and software systems. With a focus on white-glove service, you'll troubleshoot a variety of technical issues, assist with IT projects, and maintain data security. If you have a passion for technology and a knack for problem-solving, this is your chance to make a significant impact in a supportive and professional environment. Join a team that values your expertise and offers opportunities for growth.

Qualifications

• 4+ years of IT support experience in a professional services environment.
• Strong knowledge of Windows and macOS, with proficiency in Office 365.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware, software, and network-related issues.

Skills

Technical Support

Problem-Solving

Analytical Skills

Communication Skills

Attention to Detail

Time Management

Education

4+ years in IT Support

Tools

Windows

macOS

Office 365

Zoom

Active Directory

iManage

Clio

Job description

5 days ago Be among the first 25 applicants

This range is provided by Syntagma Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

Seeking an IT End-User Support Specialist for a direct hire opportunity with a client in the legal industry.

A qualified candidate should be able to reliably commute to the Financial District in Manhattan 3x/week, have white-glove support experience, and is authorized to work in the US.

Responsibilities:

• Provide first and second-level technical support to end-users via phone, email, and in-person for hardware, software, and network-related issues.
• Troubleshoot and resolve a wide range of technical problems, including: desktop and laptop hardware and software issues (Windows, macOS), network connectivity problems (LAN, WLAN, VPN), printers, mobile device support (iOS and Android), password resets and account management (via Active Directory)
• Install, configure, and maintain computer hardware, software, and peripherals.
• Coordinate with litigation support on installation/image of “trial laptops”.
• Coordinate with repairs (shipping laptops or parts for repair).
• Assist with the setup and maintenance of A/V equipment as needed.
• Document all support requests, troubleshooting steps, and resolutions in a ticketing system.
• Follow established IT procedures and contribute to the development of best practices.
• Escalate complex issues to senior IT staff or external vendors as necessary.
• Assist with IT projects, such as software upgrades, hardware deployments, and system migrations.
• Provide basic training and guidance to end-users on software applications and IT procedures.
• Ensure the security and confidentiality of firm data and systems in accordance with firm policies.
• Support internal software applications (e.g., document management systems, case management software) is a plus.

Qualifications:

• Minimum of 4 years of experience in an IT support role within a professional services environment.
• Strong knowledge of Windows and macOS operating systems, experience supporting Office 365, Zoom, PowerPoint, Excel, and Teams.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with provisioning, support and maintenance for mobile devices including iPhone, iPad, and Android.
• Excellent problem-solving and analytical skills with a strong attention to detail.
• Exceptional communication skills (both written and verbal).
• Ability to prioritize tasks, manage time effectively, and work independently.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to lift and move computer equipment as needed.

Preferred Qualifications:

• Experience supporting legal-specific software applications (e.g., document management systems like iManage or NetDocuments, case management software like Clio or PracticePanther).
• Certifications such as CompTIA A+, Network+, or Security+.
• Experience with remote support tools.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Professional Services, Legal Services, and Law Practice