IT Specialist

Abcworkers; Madison (AL); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

401(k) Matching

Paid Time Off (PTO)

Job summary

Abcworkers is seeking an IT Specialist for an in-person role in Madison, Alabama. The position offers a salary range of $65,000 to $68,000 per year and requires hands-on experience with Windows, macOS, Linux, networking, and IT support tools.

You will manage computer systems, configure networks, and maintain IT infrastructure while collaborating with internal teams to implement new IT solutions. On-site presence is required.

Qualifications

• Proven experience in IT or technical support roles.
• Strong knowledge of Windows, macOS, and Linux environments.
• Hands-on experience with IT tools and ticketing systems.
• Excellent communication skills for supporting non-technical users.
• Ability to work independently and in a fast-paced team.

Responsibilities

• Provide technical and desktop support to end-users, resolving hardware, software, and network issues efficiently.
• Manage and maintain computer systems including Windows, macOS, and Linux operating systems.
• Troubleshoot and maintain computer hardware, peripherals, and software applications.
• Configure and support networking solutions including LAN, VPN, firewalls, and security protocols.
• Monitor and manage IT infrastructure using tools such as BMC Remedy, ServiceNow, and Jira.
• Assist with server setup, maintenance, and network device configuration.
• Apply system updates, security patches, and vulnerability prevention measures.
• Support help desk operations and document technical issues accurately.
• Collaborate with internal teams to implement new IT solutions.
• Maintain IT documentation, configurations, and asset inventories.

Skills

Operating systems

Networking

IT support

Communication

Education

CompTIA A+

Network+

MCSE

Tools

BMC Remedy

ServiceNow

Jira

VPNs

Firewalls

LAN configurations

Job description

IT Specialist Job (In-Person) – $65,000 to $68,000 per Year

Job Overview

We are seeking a skilled IT Specialist to join our dynamic and technology-driven organization.
The ideal candidate will provide comprehensive technical support, manage computer systems, and maintain IT
infrastructure to ensure seamless daily operations. This role is perfect for a proactive problem-solver with
strong communication skills and hands‑on experience in operating systems, networking, and IT support tools.

Key Responsibilities

• Provide technical and desktop support to end‑users, resolving hardware, software, and network issues efficiently.
• Manage and maintain computer systems including Windows, macOS, and Linux operating systems.
• Troubleshoot and maintain computer hardware, peripherals, and software applications.
• Configure and support networking solutions including LAN, VPN, firewalls, and security protocols.
• Monitor and manage IT infrastructure using tools such as BMC Remedy, ServiceNow, and Jira.
• Assist with server setup, maintenance, and network device configuration.
• Apply system updates, security patches, and vulnerability prevention measures.
• Support help desk operations and document technical issues accurately.
• Collaborate with internal teams to implement new IT solutions.
• Maintain IT documentation, configurations, and asset inventories.

Required Qualifications

• Proven experience in IT or technical support roles.
• Strong knowledge of Windows, macOS, and Linux environments.
• Hands‑on experience with Microsoft Office, VPNs, firewalls, and LAN configurations.
• Familiarity with IT support and ticketing tools such as BMC Remedy, ServiceNow, and Jira.
• Understanding of computer hardware components and maintenance practices.
• Excellent communication skills for supporting non‑technical users.
• Ability to work independently and in fast‑paced team environments.
• Certifications like CompTIA A+, Network+, or MCSE are preferred but not required.

Salary Information

Pay Range: $65,000 – $68,000 per year

Employee Benefits

• Health Insurance
• Vision Insurance
• Life Insurance
• 401(k) Matching
• Paid Time Off (PTO)

Work Location

This position is in‑person and requires on‑site presence.