IT Systems Specialist Tier 2 (833)

KPH HEALTHCARE SERVICES, INC; Village of East Syracuse (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking an IT Support specialist to configure and support employee-facing hardware and software. The role is based out of our Syracuse or Gouverneur, NY offices and is not a remote position.

Responsibilities include handling tickets, provisioning devices, supporting POS hardware, wireless devices, telework technologies, and enforcing security policies while maintaining SOPs and deploying changes across systems.

Responsibilities

• Provide timely support of issues and questions utilizing the company’s ticketing system.
• Procure, provision, configure, upgrade, repair, and maintain end user technology including PCs, laptops, tablets and peripherals.
• Handle point of sale hardware, wireless handhelds, printers, cellular devices including phones and hotspots.
• Maintain equipment depot to ensure requests are handled in a reasonable timeframe.
• Configure and support a variety of applications in use throughout the organization.
• Configure and support VPN, soft phone, and other tele-workforce technologies.
• Ensure IT policies and procedures are followed and enforced for asset tracking, device encryption, anti-malware protection, MFA, patching of OS and apps.
• Analyze systems data to ensure conformance to standards and document SOPs to drive consistency.
• Utilize scripting to deploy changes across multiple systems and platforms.
• Provide off hours on-call assistance for urgent issues and complete mandatory training.
• Perform other duties as assigned

Job description

Scope of Responsibilities:

Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals

Job Summary:

Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies.

• This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office*

Primary Job Duties

• Provide timely support of issues and questions utilizing the company’s ticketing system.
• Procure, provision, configure, upgrade, repair, and maintain end user technology including:
• PCs, laptops, tablets and peripherals
• Point of sale hardware
• Wireless handhelds and printers
• Cellular devices including phones and hotspots
• Maintain equipment depot to ensure requests are handled in a reasonable timeframe.
• Configure and support a variety of applications in use throughout the organization.
• Configure and support vpn, soft phone, and other tele-workforce technologies.
• Ensure IT policies and procedures are followed and enforced for:
• Asset tracking
• Device encryption
• Anti-malware protection
• Multi-factor authentication
• Patching of operating systems and applications
• Other operational and security related processes
• Analyze systems data to help ensure system conformance to standards.
• Document standard operating procedures and system configuration standards to drive consistency.
• Utilize scripting to efficiently deploy changes across multiple systems and platforms.
• Provide off hours on-call assistance for urgent service affecting issues.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned