IT Support Specialist

Hamaspik Choice; Village of Spring Valley (NY); Sur place; USD 3 444 000 - 4 133 000; Plein temps

Résumé du poste

Hamaspik Choice is seeking an IT Support Specialist to provide reliable hardware, software, and basic network troubleshooting across phone, remote, and in-person channels. You will be the first line of defense for user issues, manage end-user device deployments, and ensure compliance with approval policies for access and software changes.

The role emphasizes thorough ticket documentation and collaboration with the IT team to maintain seamless operations and secure configurations.

Qualifications

• Minimum 2 years in a helpdesk or desktop support role.
• Proficient with Windows, Microsoft 365, and AD user/password management.
• Disciplined about ticket documentation and following change/approval procedures.
• Clear written and verbal communication with non-technical users.
• Strong diagnostic and problem-solving skills.
• Reliable team player who follows procedures.

Responsabilités

• Provide helpdesk support by phone, remote, or at the user’s desk.
• Troubleshoot hardware, software, and basic connectivity issues; escalate when needed.
• Document every ticket completely: issue, steps, resolution, time, and follow-up.
• Obtain documented approval before any access, permission changes, or software/hardware installation.
• Set up devices for new users, including secure remote-work configurations.
• Create users, reset passwords, and change permissions after approval.
• Apply approved system updates and patches to end-user devices.
• Assist users with new software and equipment.
• Perform routine phone system changes and keep records current.
• Flag recurring issues and suggest improvements to IT Manager.

Connaissances

2+ years in a helpdesk or desktop

Change and approval procedures

Written and verbal communication

Diagnostic and problem-solving

Team player

After-hours availability

Formation

2 Year Degree

Outils

Windows

Microsoft 365

Active Directory management

Description du poste

• Location 775 North Main Street,Spring Valley, NY, 10977,United States
• Base Pay $25.00 - $30.00 / Hour
• Employee Type Full Time
• Required Degree 2 Year Degree

Job Overview:

We are seeking a disciplined and detail-oriented IT Support Specialist to provide dependable hardware, software, and basic network troubleshooting across phone, remote, and in-person channels. In this role, you will act as the first line of defense for user issues, manage the complete deployment of end-user hardware, and strictly adhere to corporate approval policies for all access and software changes. The ideal candidate pairs strong technical problem-solving skills with a commitment to exhaustive ticket documentation and procedural compliance, ensuring seamless continuity for both our users and the broader IT team.

• Provide helpdesk and technical support by phone, remote access, or at the user's desk
• Troubleshoot and resolve hardware, software, peripheral, and basic connectivity issues; escalade to the IT Manager or next tier when needed
• Document every ticket completely: issue, steps taken, resolution, time spent, and any follow-up, so another technician can pick it up without asking the user again
• Get documented approval, as company policy requires, before granting any access or permission change, or installing any software or hardware. Record that approval in the ticket. No approval, no action.
• Set up laptops, desktops, and equipment for new users, including secure remote-work configurations, following the standard build
• Create users, reset passwords, and change permissions, but only after the approval above
• Apply approved system updates and patches to end-user devices
• Help users get started with new software and equipment
• Make routine phone system changes (adding users, moves, voicemail resets)
• Keep repair, asset, and maintenance records current
• Flag recurring issues and suggest improvements to the IT Manager

Specific Knowledge, Skills, and Abilities:

• 2+ years in a helpdesk or desktop support role
• Working knowledge of Windows, Microsoft 365, and Active Directory user and password management
• Disciplined about ticket documentation and following change and approval procedures
• Clear written and verbal communication with non-technical users
• Strong diagnostic and problem-solving skills
• Reliable team player who follows procedures
• Available for occasional after-hours, weekend, or holiday work