IT Field Services Technician

Priority Dispatch Corp.; Village of East Syracuse (NY); On-site; USD 36,000 - 37,000; Full time

Job summary

Priority Dispatch Corp. in East Syracuse, NY is seeking an on-site IT support specialist to configure and support employee hardware and software across divisions. The role focuses on timely incident resolution, provisioning devices, and maintaining the technology depot.

Responsibilities include supporting VPN, soft phones, and tele-workforce tech, enforcing security policies, and documenting procedures. Role requires 2 years of PC support experience and an AS degree or higher in a tech field.

Qualifications

• Minimum AS Degree or higher in a technology related field.
• 2 Years experience servicing PCs and other technology listed above.

Responsibilities

• Provide timely support of issues and questions utilizing the company’s ticketing system.
• Procure, provision, configure, upgrade, repair, and maintain end user technology including: PCs, laptops, tablets and peripherals
• Point of sale hardware
• Wireless handhelds and printers
• Cellular devices including phones and hotspots
• Maintain equipment depot to ensure requests are handled in a reasonable timeframe.
• Configure and support a variety of applications in use throughout the organization.
• Configure and support vpn, soft phone, and other tele-workforce technologies.
• Ensure IT policies and procedures are followed and enforced for: Asset tracking, Device encryption, Anti-malware protection, Multi-factor authentication, Patching of operating systems and applications, Other operational and security related processes
• Analyze systems data to help ensure system conformance to standards.
• Document standard operating procedures and system configuration standards to drive consistency.
• Utilize scripting to efficiently deploy changes across multiple systems and platforms.
• Provide off hours on-call assistance for urgent service affecting issues.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned

Education

AS Degree or higher in a technology related field

Job description

Job Details

Job Location: East Syracuse, NY 13057
Position Type: Full Time
Salary Range: $26.00 - $27.50
Hourly Travel Percentage: Up to 25%
Job Category: KPH Healthcare Services

Scope of Responsibilities

Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals

Job Summary

Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies.

This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office.

Primary Job Duties

• Provide timely support of issues and questions utilizing the company’s ticketing system.
• Procure, provision, configure, upgrade, repair, and maintain end user technology including: PCs, laptops, tablets and peripherals
• Point of sale hardware
• Wireless handhelds and printers
• Cellular devices including phones and hotspots
• Maintain equipment depot to ensure requests are handled in a reasonable timeframe.
• Configure and support a variety of applications in use throughout the organization.
• Configure and support vpn, soft phone, and other tele-workforce technologies.
• Ensure IT policies and procedures are followed and enforced for:
  • Asset tracking
  • Device encryption
  • Anti-malware protection
  • Multi-factor authentication
  • Patching of operating systems and applications
  • Other operational and security related processes
• Analyze systems data to help ensure system conformance to standards.
• Document standard operating procedures and system configuration standards to drive consistency.
• Utilize scripting to efficiently deploy changes across multiple systems and platforms.
• Provide off hours on-call assistance for urgent service affecting issues.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned

Qualificationseducational Requirements

• Minimum: AS Degree or higher in a technology related field.

Experience

• 2 Years experience servicing PCs and other technology listed above.

Special Conditions of Employment

• Drug Test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Valid driver’s license.