IT Support Specialist

Onyx Pacific Partners; Los Angeles (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement plan 401(k) matching

Professional development opportunities

Job summary

Onyx Pacific Partners in Los Angeles, CA is seeking an IT Support Specialist for a full-time role. The position involves maintaining and optimizing our IT infrastructure to support our financial solutions and provide day-to-day user support.

The IT Support Specialist will handle hardware and software troubleshooting, configure and maintain systems, ensure security, and assist in deploying new technologies within our office.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 2+ years of experience in IT support.
• Proficiency in Windows and macOS operating systems; familiarity with networking protocols.

Responsibilities

• Provide technical support to employees, ensuring systems and software run smoothly.
• Install, configure, and maintain hardware and software, including OS and network equipment.
• Troubleshoot and resolve hardware, software, and network issues; ensure security and compliance.

Skills

Strong communication

Teamwork

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Tools

Windows

macOS

Networking protocols

Job description

Position Overview

Onyx Pacific Partners, an investment management firm in Los Angeles, CA, seeks an IT Support Specialist for a FULL_TIME position. The role involves maintaining and optimizing our technological infrastructure to support our financial solutions.

The IT Support Specialist will handle day-to-day tasks such as troubleshooting hardware and software issues, providing technical support to employees, and ensuring the smooth operation of our IT systems.

The IT Support Specialist will work in a collaborative environment with a team of skilled professionals in our Los Angeles, CA office, contributing to the firm's exceptional service and outstanding results.

Salary and Benefits

The salary for this position is negotiable, reflecting the company's commitment to fair compensation and recognizing the value of the candidate's skills and experience.

Benefits include access to a comprehensive benefits package, which may encompass various offerings such as health insurance, retirement plans, and professional development opportunities. The health insurance typically covers a range of medical services, including doctor visits, hospital stays, and prescription medications. Retirement plans often include options like 401(k) contributions, with the company matching a percentage of the employee's contributions. Professional development opportunities may include tuition reimbursement for courses or certifications, access to online learning platforms, and mentorship programs. These benefits are designed to support the employee's overall well-being and career growth.

Requirements

Candidates should have a Bachelor's degree in Computer Science or a related field, and at least 2 years of experience in IT support. Proficiency in Windows and macOS operating systems, and familiarity with networking protocols are required.

Responsibilities

• Provide technical support to Onyx Pacific Partners' employees, ensuring that our systems and software are running smoothly and efficiently.
• Install, configure, and maintain computer hardware and software, including operating systems, applications, and network equipment.
• Troubleshoot and resolve technical issues, such as hardware and software malfunctions, network connectivity problems, and security breaches.
• Monitor and maintain the security of our IT systems, including implementing and updating security measures to protect against unauthorized access and cyber threats.
• Assist in the implementation of new technologies and systems, ensuring that they are properly integrated into our existing infrastructure.

Additional Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support, with a minimum of 2 years in a similar role.
• Strong knowledge of computer hardware, software, and networking technologies.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.