IT Support Specialist

Flare energy services; Chicago (IL); On-site; USD 48,000 - 72,000; Full time

Job summary

Flare energy services seeks an IT Support Specialist to assist internal staff with hardware and software issues, account management, and IT system operations.

You will troubleshoot, install systems, monitor networks, and support upgrades while documenting requests and training staff on best practices. A collaborative IT team environment is provided with opportunities to learn new technologies.

Qualifications

• Proven experience in IT support or a related field.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with Windows, macOS, Linux and software applications.
• Certifications such as CompTIA A+ or Microsoft Certified are a plus.

Responsibilities

• Respond to user inquiries and provide timely resolutions to technical issues via phone, email, or in-person.
• Install, configure, and maintain computer systems, software, and peripherals.
• Monitor and maintain network performance, ensuring optimal functionality.
• Assist with the implementation of new technologies and upgrades.
• Document and track support requests using a ticketing system, ensuring accurate records and follow-ups.
• Provide training and guidance to staff on IT best practices and software applications.
• Collaborate with IT team members to enhance system performance and security.
• Assist in maintaining IT inventory and asset management.
• Stay updated with industry trends to improve support processes.

Skills

IT support

Troubleshooting

Windows

macOS

Linux

Mobile devices

Networking

Ticketing system

Communication

Teamwork

Job description

We are seeking a dedicated IT Support Specialist to provide technical assistance and support for our internal staff. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of our IT systems.

Key Responsibilities:

• Respond to user inquiries and provide timely resolutions to technical issues via phone, email, or in-person.
• Install, configure, and maintain computer systems, software, and peripherals.
• Monitor and maintain network performance, ensuring optimal functionality.
• Assist with the implementation of new technologies and upgrades.
• Document and track support requests using a ticketing system, ensuring accurate records and follow-ups.
• Provide training and guidance to staff on IT best practices and software applications.
• Collaborate with other IT team members to enhance system performance and security.
• Assist in maintaining IT inventory and asset management.
• Stay updated with the latest industry trends and technologies to improve support processes.

Qualifications:

• Proven experience in IT support or a related field.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with various operating systems (Windows, macOS, Linux) and software applications.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.