IT Support Specialist

SolomonEdwards; Hazleton (Luzerne County); On-site; USD 45,000 - 65,000; Full time

Job summary

SolomonEdwards is seeking a hands-on IT Support Specialist to keep our technology running smoothly in a dynamic business environment. You’ll troubleshoot issues, set up new equipment, and support a range of systems including Microsoft 365/Exchange and SharePoint.

Ideal candidates will have strong problem-solving and customer-service skills, an associate degree in IT or related field, and certifications such as CompTIA A+.

Qualifications

• Hands-on IT support experience.
• Strong troubleshooting and communication skills.
• Familiarity with Microsoft 365/Exchange and SharePoint.
• Ability to work independently and manage priorities.

Responsibilities

• Provide friendly, responsive IT support to employees.
• Troubleshoot hardware, software, network, and access issues.
• Set up computers for new employees and maintain equipment.
• Support PCs, laptops, servers, networking, apps, and collaboration tools.
• Maintain secure, reliable IT systems.
• Assist with IT projects and system upgrades.
• Document solutions and train users on technology and security best practices.
• Collaborate with business teams to deliver practical technology solutions.

Skills

Troubleshooting

Customer service

Communication

Independent work

Learning mindset

Education

Associate degree in IT or related field

Tools

Microsoft 365/Exchange

SharePoint

Networking basics

Job description

We’re looking for a hands-on IT Support Specialist to join our team and help keep our technology running smoothly. In this role, you’ll troubleshoot technical issues, support employees, maintain IT systems, and help identify technology solutions that make the business more efficient.

What You’ll Do

• Provide friendly, responsive IT support to employees across the organization.
• Troubleshoot hardware, software, network, and system access issues.
• Set up computers and technology for new employees and maintain existing equipment.
• Support PCs, laptops, servers, networking, applications, Microsoft 365/Exchange, SharePoint, and collaboration tools.
• Maintain secure, reliable, and up-to-date IT systems.
• Assist with IT projects, system upgrades, and process improvements.
• Document solutions and help train users on technology and security best practices.
• Work closely with business teams to understand their needs and deliver practical technology solutions.

What We’re Looking For

• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• A hands-on approach and willingness to learn new technologies.
• Ability to manage priorities and work independently.
• Experience with computers, hardware, software, and networks preferred.
• Associate’s degree in IT, Computer Science, or a related field preferred.
• CompTIA A+, Microsoft, or similar certifications are a plus.