IT Support Specialist

Vital Study Skills; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Vital Study Skills in Houston, TX is seeking an IT Support Specialist to provide first‑line technical assistance to internal users, resolving hardware, software, and networking issues on‑site and supporting daily operations.

The role covers ticketing, Windows troubleshooting, Active Directory management, LAN/WAN and Wi‑Fi maintenance, remote desktop support, documentation, and collaboration with senior IT staff on upgrades and security initiatives.

Qualifications

• 1–20 years of IT support or related technical role.
• Strong troubleshooting for Windows operating systems and common business applications.
• Proficiency with Active Directory, DNS/DHCP, and network configuration.
• Experience using ticketing systems (e.g., ServiceNow, JIRA) and remote desktop tools.
• Excellent customer service and communication abilities.
• Ability to work independently and prioritize multiple requests in a fast-paced environment.

Responsibilities

• Respond to and resolve help-desk tickets in accordance with SLA.
• Diagnose and troubleshoot Windows OS, applications, and peripherals.
• Manage user accounts, group policies, and permissions in Active Directory.
• Configure, monitor, and maintain LAN/WAN and Wi‑Fi components.
• Provide remote desktop support and onsite assistance as needed.
• Document solutions, create knowledge-base articles, and communicate status updates to end users.
• Collaborate with senior IT staff on system upgrades, patches, and security initiatives.

Skills

Customer service

Communication

Independent work

Prioritization

Tools

Active Directory

DNS/DHCP

Windows OS

Remote desktop tools

Ticketing systems (ServiceNow, JIRA)

LAN/WAN

Job description

About the role

The IT Support Specialist provides first‑line technical assistance to internal users, ensuring swift resolution of hardware, software, and networking issues. This on‑site position maintains system reliability and supports daily operations across the organization.

Key responsibilities

• Respond to and resolve help‑desk tickets in accordance with service level agreements.
• Diagnose and troubleshoot Windows OS, application, and peripheral problems.
• Manage user accounts, group policies, and permissions in Active Directory.
• Configure, monitor, and maintain LAN/WAN and Wi‑Fi network components.
• Provide remote desktop support and onsite assistance as needed.
• Document solutions, create knowledge‑base articles, and communicate status updates to end users.
• Collaborate with senior IT staff on system upgrades, patches, and security initiatives.

Required qualifications

• 1–20 years of experience in IT support or a related technical role.
• Strong troubleshooting skills for Windows operating systems and common business applications.
• Proficiency with Active Directory, network configuration, and DNS/DHCP.
• Experience using ticketing systems (e.g., ServiceNow, JIRA) and remote desktop tools.
• Excellent customer service and communication abilities.
• Ability to work independently and prioritize multiple requests in a fast‑paced environment.

Nice to have

• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Familiarity with virtualization platforms (VMware, Hyper‑V).
• Exposure to basic scripting (PowerShell, batch files) for automation.
• Understanding of ITIL or other IT service management frameworks.