Plant IT Support & Network Analyst

DrinkPAK II; Pennsylvania; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Cell phone stipend

Annual discretionary bonus

401(k) match

Job summary

DrinkPAK, a beverage manufacturing leader, seeks an Analyst for IT Support and Network at our Philadelphia facility. You’ll set up and image desktops, troubleshoot printers and peripherals, and resolve Wi‑Fi and IP camera connectivity issues to keep plant operations running smoothly.

Join a team that values rapid problem-solving, collaboration with Shared Services, and adherence to IT security and change management policies.

Qualifications

• High school diploma or GED; Associate's degree in IT or related field preferred.
• 1–3 years of hands-on IT support experience in a corporate or industrial environment.
• Strong knowledge of Windows 10/11, Windows Server, and enterprise network gear.
• Familiarity with TCP/IP networking fundamentals, Wi‑Fi troubleshooting, and DHCP/DNS basics.
• Experience setting up and troubleshooting printers, cameras, and peripheral devices.
• Clear verbal and written communication; ability to work independently.
• Ability to work in a manufacturing/plant environment.

Responsibilities

• Set up, configure, and image desktop and laptop computers for new and existing users.
• Install, configure, and troubleshoot networked and local printers and peripheral devices.
• Troubleshoot and resolve Wi-Fi connectivity issues for end-user devices and plant floor equipment.
• Support and troubleshoot IP camera systems and video surveillance connectivity.
• Perform hardware break/fix tasks including component replacement and equipment swaps.
• Maintain accurate records of hardware assets, configurations, and support tickets in the ITSM platform.
• Provide Tier 1 helpdesk support to facility staff, escalating issues to the Network Support Manager or Shared Services team when needed
• Assist with cabling, patch panel organization, and basic network closet upkeep

Skills

Windows 10/11

Windows Server

TCP/IP networking

DHCP/DNS basics

Printer setup & troubleshooting

IP cameras (Meraki/Hanwha)

IT helpdesk support

Independent problem solving

Education

High school diploma or GED

Associate's degree in IT or related field

Tools

ITSM platforms (ServiceNow/Freshservice)

Office/IT administration tools

Job description

DrinkPAK, a beverage manufacturing leader, seeks an Analyst for IT Support and Network at our Philadelphia facility. You’ll set up and image desktops, troubleshoot printers and peripherals, and resolve Wi‑Fi and IP camera connectivity issues to keep plant operations running smoothly.

Join a team that values rapid problem-solving, collaboration with Shared Services, and adherence to IT security and change management policies.