IT Support Specialist

Linden Premier; Philadelphia (Philadelphia County); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (401(k) or pension)

Paid time off

Job summary

Linden Premier is seeking an IT Support Specialist in Philadelphia, PA, to provide technical assistance to employees in a full-time office setting.

The role involves troubleshooting hardware and software, assisting with network and system maintenance, and delivering user training while monitoring security and system performance.

Qualifications

• Bachelor's degree in IT, CS, or a related field.
• 2-4 years of experience in IT support.
• Experience with Windows OS and productivity software.
• Familiarity with network protocols and security practices.

Responsibilities

• Provide technical support to employees.
• Install, configure, and maintain computer systems and networks.
• Assist in deployment and management of software and hardware.
• Monitor and maintain the security of IT infrastructure.
• Provide training and documentation to end-users on IT systems.

Skills

Windows OS

Network administration

Cybersecurity basics

Communication skills

Troubleshooting

Education

Bachelor's degree in IT/CS

Job description

Linden Premier, a leading healthcare services company, seeks an IT Support Specialist in Philadelphia, PA. This full-time role involves providing technical assistance and support to employees.

The IT Support Specialist will troubleshoot hardware and software issues, assist with network and system maintenance, and provide user training. They will also monitor system performance and security, and respond to IT help desk tickets.

This position is based in Philadelphia, PA, and the IT Support Specialist will work with a team of IT professionals in a professional office environment.

The salary range for this role is between $40,000 and $57,068 per year, which is competitive within the industry. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to ensure their well-being. Additionally, a retirement plan is provided to help employees save for their future, with options such as a 401(k) or pension plan. Paid time off is also offered, allowing employees to take vacations, sick days, and holidays, promoting a healthy work-life balance. These benefits are designed to support employees in their professional and personal lives, making this a rewarding role to consider.

Applicants should have a bachelor's degree in Information Technology, Computer Science, or a related field, which typically includes coursework in programming, algorithms, data structures, and system architecture. Experience with IT support, such as assisting users with hardware and software issues, is required. Additionally, candidates should have experience with network administration, including configuring and managing network devices like routers, switches, and firewalls. Troubleshooting skills are essential, as the role involves diagnosing and resolving complex technical problems. Familiarity with various operating systems, such as Windows, macOS, and Linux, is also beneficial. Knowledge of cybersecurity principles and practices is a plus. Applicants should be able to work independently and as part of a team, and have strong communication skills to effectively interact with both technical and non-technical stakeholders.

Provide technical support to employees, including troubleshooting hardware and software issues.Install, configure, and maintain computer systems and networks.Assist in the deployment and management of new software and hardware.Monitor and maintain the security of our IT infrastructure.Provide training and documentation to end-users on the use of IT systems and applications.Bachelor's degree in Computer Science, Information Technology, or a related field.2-4 years of experience in IT support roles.Strong knowledge of Windows operating systems and common productivity software.Familiarity with network protocols and security best practices.Excellent communication and problem-solving skills.