IT Support Specialist

Tech Partners; Broken Arrow (OK); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Excellent benefits

Mentorship

Cross-training opportunities

Job summary

Tech Partners is recruiting for an IT Support Specialist in the Broken Arrow area, offering an opportunity for a recent IT graduate or early-career professional with 2-3 years of IT support experience to work in a modern enterprise technology environment with a mission-driven organization.

You’ll join a collaborative IT team and provide frontline technical support, manage service requests, assist with device deployment, and gain exposure to cloud technologies and endpoint management tools.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; OR equivalent professional experience
• 2-3 years of IT support, help desk, desktop support, or technical support experience
• Strong customer service and communication skills
• Ability to troubleshoot technical issues in a fast-paced environment
• Desire to learn, grow, and contribute as part of a team

Responsibilities

• Serve as a primary point of contact for IT support requests
• Troubleshoot hardware, software, printer, and connectivity issues
• Manage and resolve tickets through an advanced service management platform
• Support Windows and macOS users in a cloud-first environment
• Assist with Microsoft 365 administration and user support
• Help manage and deploy devices using Microsoft Intune
• Support cloud infrastructure and connectivity solutions, including RapidScale and SD-WAN technologies
• Configure, deploy, and maintain desktops, laptops, and mobile devices
• Assist with user onboarding and offboarding activities
• Document solutions, procedures, and support activities
• Collaborate with internal departments to ensure a positive technology experience
• Participate in cross-training and ongoing learning opportunities

Skills

IT support experience

Customer service

Communication

Troubleshooting

Team player

Education

Associate/Bachelor's in IT or related field

Tools

Microsoft 365

Intune

Active Directory

SD-WAN

RapidScale

Endpoint management

Job description

Tech Partners is recruiting for an IT Support Specialist on behalf of a respected faith-based organization in the Broken Arrow area.

This is an outstanding opportunity for a recent IT graduate or early-career IT professional with 2-3 years of experience who wants to expand their skills in a modern enterprise technology environment while working with a mission-driven organization.

Our client offers a collaborative culture, strong leadership, excellent benefits, and the opportunity to work alongside experienced technology professionals who are committed to mentoring and developing their team members. If you're looking for a place where you can learn, grow, serve others, and gain exposure to enterprise-level technologies, this position deserves a closer look.

About the Opportunity

You'll join a close-knit IT team consisting of an IT Director, Senior Systems Administrator, and Applications Specialist. The team supports end users across the organization and takes a servant-leader approach to technology, focusing on helping people succeed while delivering exceptional customer service.

This is a hands-on role where you'll provide frontline technical support, manage service requests, assist with device deployment, and gain exposure to cloud technologies, enterprise infrastructure, and modern endpoint management tools.

The environment is professional, collaborative, and growth-oriented. Team members work hard, support one another, and genuinely enjoy what they do.

What You'll Do

• Serve as a primary point of contact for IT support requests
• Troubleshoot hardware, software, printer, and connectivity issues
• Manage and resolve tickets through an advanced service management platform
• Support Windows and macOS users in a cloud-first environment
• Assist with Microsoft 365 administration and user support
• Help manage and deploy devices using Microsoft Intune
• Support cloud infrastructure and connectivity solutions, including RapidScale and SD-WAN technologies
• Configure, deploy, and maintain desktops, laptops, and mobile devices
• Assist with user onboarding and offboarding activities
• Document solutions, procedures, and support activities
• Collaborate with internal departments to ensure a positive technology experience
• Participate in cross-training and ongoing learning opportunities

This role does not support the organization's Creative Arts or Multimedia teams.

Qualifications

Required

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; OR equivalent professional experience
• 2-3 years of IT support, help desk, desktop support, or technical support experience
• Strong customer service and communication skills
• Ability to troubleshoot technical issues in a fast-paced environment
• Desire to learn, grow, and contribute as part of a team

Preferred

• Experience supporting Microsoft 365 environments
• Windows and macOS support experience
• Microsoft Intune or endpoint management experience
• Active Directory administration experience
• Familiarity with cloud-based technologies
• Basic networking knowledge and troubleshooting skills
• Experience with ticketing/help desk systems

Ideal Candidate

We're looking for someone who is:

• Service-oriented and enjoys helping others
• Eager to learn from experienced IT professionals
• A strong communicator with a positive attitude
• Dependable, adaptable, and team-focused
• Interested in building a long-term career in technology
• Comfortable working within a faith-based organization and supporting its mission

Why Consider This Opportunity?

• Gain experience in an enterprise-level IT environment
• Exposure to Microsoft 365, Intune, RapidScale, SD-WAN, and other cloud technologies
• Learn from experienced technology leaders
• Strong mentorship and cross-training opportunities
• Positive team culture and supportive leadership
• Excellent benefits package
• Meaningful work supporting a mission-driven organization

Compensation

$60,000-$65,000 annually, depending on experience