Technical Support Specialist

NexTech Solutions; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

NexTech Solutions in Memphis, TN is seeking a Technical Support Specialist (Onsite) to provide Tier 1 and 2 desktop support for end users, hardware, software, and endpoint devices. You will work with Windows and macOS environments and support Microsoft 365 applications, printers, and mobility devices.

The role involves device imaging, deployment, and end-user technology setups, with collaboration across IT teams on enterprise initiatives.

Qualifications

• Bachelor's degree or 3+ years enterprise desktop support experience.
• Experience with Windows and macOS environments.
• Knowledge of Azure Active Directory (Entra ID) and Microsoft Intune.
• Experience with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
• Experience with device imaging, deployment, and endpoint configuration.
• Strong troubleshooting for desktop/hardware, printers, and peripherals.
• Experience with macOS, iPhone, and iPad devices.
• Excellent analytical, problem-solving, and communication skills.
• Outstanding customer service and interpersonal abilities.
• Ability to prioritize multiple tickets in a fast-paced environment.
• Valid driver's license.

Responsibilities

• Provide Tier 1 and 2 desktop support for hardware, software, and endpoints.
• Troubleshoot Windows and macOS, Microsoft 365 apps, printers, and peripherals.
• Deploy, image, configure, and maintain desktops, laptops, and mobile devices.
• Manage Microsoft Entra ID and Microsoft Intune for endpoint management.
• Configure and support macOS devices and iOS devices.
• Install and maintain network printers and peripherals.
• Collaborate with infrastructure and engineering to resolve issues.
• Maintain accurate IT asset inventory.
• Support workstation deployments, hardware refreshes, and employee setups.
• Participate in IT initiatives and projects.
• Deliver excellent customer service to technical and non-technical users.

Skills

Windows support

Mac support

Microsoft 365

Customer service

Communication

Troubleshooting

Time management

Education

Bachelor's degree or relevant technical certifications or 3+ years enterprise desktop support

Tools

Intune

Azure AD

Microsoft 365 admin

Endpoint management tools

Job description

Technical Support Specialist (Desktop Support)

Location: Memphis, TN (Onsite Monday-Friday)

Overview

We are seeking a Technical Support Specialist to provide Tier 1 and Tier 2 desktop support within a large enterprise environment. This role is ideal for someone who enjoys solving technical problems, working directly with end users, and delivering outstanding customer service.

The successful candidate will support Windows and macOS workstations, Microsoft 365, endpoint management technologies, mobile devices, and a wide variety of desktop hardware. This position offers the opportunity to work in a collaborative IT environment supporting day-to-day operations while participating in enterprise technology initiatives.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktop hardware, software, and endpoint devices.
• Troubleshoot and resolve issues involving Windows and macOS computers, Microsoft 365 applications, printers, mobile devices, and desktop peripherals.
• Deploy, image, configure, and maintain desktops, laptops, mobile devices, and related endpoint hardware.
• Administer and support Microsoft Entra ID and Microsoft Intune for endpoint management.
• Configure, support, and troubleshoot macOS devices, iPhones, iPads, and mobile applications.
• Install, configure, and maintain network and local printers and related peripherals.
• Collaborate with infrastructure and engineering teams to resolve complex technical issues.
• Maintain accurate inventory records for computers, monitors, mobile devices, printers, and other IT assets.
• Support workstation deployments, hardware refresh projects, office moves, and new employee technology setups.
• Participate in departmental technology initiatives and special IT projects.
• Deliver exceptional customer service while communicating effectively with both technical and non-technical users.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related technical field, relevant technical certifications, or at least three years of enterprise desktop support or service desk experience.
• Experience supporting Microsoft Windows and Apple environments.
• Strong knowledge of Microsoft Entra ID (Azure Active Directory) and Microsoft Intune.
• Experience supporting Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience supporting desktop imaging, device deployment, and endpoint configuration.
• Strong troubleshooting skills involving desktop and laptop hardware, operating systems, printers, and peripherals.
• Experience supporting Apple macOS, iPhone, and iPad devices.
• Excellent analytical, problem-solving, and communication skills.
• Outstanding customer service and interpersonal abilities.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Valid driver's license.

Preferred Qualifications

• Experience supporting medium to large enterprise environments.
• Experience with endpoint lifecycle management, hardware deployment, and IT asset management.
• Familiarity with enterprise endpoint security and device management best practices.

How to Apply

If you're passionate about delivering exceptional technical support and enjoy working directly with end users in an enterprise environment, we'd love to hear from you. Submit your current resume for confidential consideration. Qualified candidates will be contacted to discuss the opportunity in greater detail.