IT Support Specialist

AccruePartners; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

AccruePartners in Charlotte seeks an experienced IT support professional to balance hands-on end-user assistance with process improvements across Windows, macOS, printers, and conferencing systems. You will troubleshoot and support Microsoft 365, Entra ID, Intune, Autopilot, Teams, SharePoint, and other cloud productivity tools while helping advance modern workplace initiatives for local and remote users.

Join a collaborative IT team that values clear communication, strong customer service, and

Qualifications

• 3+ years of experience supporting end-user technology within an enterprise or business environment.
• Strong experience supporting Microsoft 365 technologies including Outlook, Teams, SharePoint, OneDrive.
• Experience with Entra ID, Active Directory, MFA, provisioning and access support.
• Exposure to endpoint management technologies such as Intune, Autopilot, Group Policy, or software deployment tools.
• Experience supporting Windows 10/11 environments in a managed enterprise setting.
• On-site presence with ability to support hybrid/remote users.

Responsibilities

• Provide hands-on support for desktops, laptops, mobile devices, printers, conferencing systems, VoIP/Teams Phone technologies, and end-user hardware/software issues.
• Troubleshoot and resolve Microsoft 365, Teams, SharePoint, OneDrive, Outlook, and cloud-based application issues for end users.
• Support endpoint management initiatives including device provisioning, patching, software deployment, compliance, encryption, and lifecycle refresh.
• Assist with Microsoft Entra ID, Active Directory, MFA, user account administration, access management, and identity-related support.
• Support Intune, Autopilot, Group Policy, endpoint security tools, and remote management technologies in a modern enterprise environment.
• Support both Windows and macOS devices while assisting users in hybrid and remote work environments.
• Assist with mobile device support including iPhones, iPads, Android devices, and mobile device management platforms.

Skills

End-user support

Microsoft 365

Customer service

Communication

Problem-solving

Tools

Intune

Entra ID

Autopilot

Group Policy

MFA

VPN

Active Directory

Teams

Job description

• A well-established Charlotte-based organization investing heavily in modern workplace technology, cloud services, endpoint management, and secure end-user computing environments.


• The IT team supports both local and remote employees across multiple office locations while continuing to modernize infrastructure, collaboration tools, and endpoint management processes.


• The environment is highly focused on Microsoft technologies including Microsoft 365, Entra ID, Intune, Teams, SharePoint, and modern cloud-based productivity tools.


• The organization is seeking someone who enjoys balancing hands-on technical support with improving processes, supporting modern workplace initiatives, and helping users effectively leverage technology.


• Collaborative IT team environment where strong communication, professionalism, customer service, and problem-solving skills are highly valued.

THE TEAM YOU WILL BE JOINING

• A well-established Charlotte-based organization investing heavily in modern workplace technology, cloud services, endpoint management, and secure end-user computing environments.


• The IT team supports both local and remote employees across multiple office locations while continuing to modernize infrastructure, collaboration tools, and endpoint management processes.


• The environment is highly focused on Microsoft technologies including Microsoft 365, Entra ID, Intune, Teams, SharePoint, and modern cloud-based productivity tools.


• The organization is seeking someone who enjoys balancing hands-on technical support with improving processes, supporting modern workplace initiatives, and helping users effectively leverage technology.


• Collaborative IT team environment where strong communication, professionalism, customer service, and problem-solving skills are highly valued.

What They Offer You

• Opportunity to support and work within a modern Microsoft ecosystem including Microsoft 365, Intune, Autopilot, Entra ID, Teams Phone, and cloud-based collaboration platforms.


• Exposure to endpoint management, device compliance, security initiatives, cloud technologies, and modern workplace best practices.


• A highly visible role supporting employees across the organization while serving as a key member of the IT support and operations team.


• Opportunity to work with emerging technologies including AI-enabled productivity tools, automation features, and modern collaboration platforms.


• Broad technical exposure across desktop support, endpoint administration, mobile device support, conferencing technology, cloud services, and Microsoft infrastructure.


• Stable team environment with the opportunity to continue growing technically within systems administration, endpoint engineering, or Microsoft cloud technologies.

LOCATION

• Uptown Charlotte, NC


• Primarily onsite environment supporting local offices and remote users


• Occasional travel to other office locations as needed


• Participation in an after-hours on-call rotation supporting critical systems and users

WHAT YOU WILL DO

• Provide hands-on support for desktops, laptops, mobile devices, printers, conferencing systems, VoIP/Teams Phone technologies, and end-user hardware/software issues.


• Troubleshoot and resolve Microsoft 365, Teams, SharePoint, OneDrive, Outlook, and cloud-based application issues for end users across the organization.


• Support endpoint management initiatives including device provisioning, patching, software deployment, compliance management, encryption, and lifecycle refresh activities.


• Assist with Microsoft Entra ID, Active Directory, MFA, user account administration, access management, and identity-related support.


• Support Intune, Autopilot, Group Policy, endpoint security tools, and remote management technologies in a modern enterprise environment.


• Support both Windows and macOS devices while assisting users in hybrid and remote work environments.


• Assist with mobile device support including iPhones, iPads, Android devices, and mobile device management platforms.

HOW YOU WILL QUALIFY

• 3+ years of experience supporting end-user technology within an enterprise or business environment.


• Strong experience supporting Microsoft 365 technologies including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools.


• Experience with Microsoft Entra ID, Active Directory, MFA, user provisioning, and identity/access support.


• Exposure to endpoint management technologies such as Intune, Autopilot, Group Policy, remote support tools, or software deployment platforms.


• Experience supporting Windows 10/11 environments in a managed enterprise setting.


• Experience supporting desktop/laptop hardware, mobile devices, conferencing technologies, printers, and peripheral devices.


• Familiarity with endpoint security concepts, device compliance, patch management, VPN connectivity, and basic networking concepts.


• On-site Open