IT Support Specialist

Forge Advanced Group; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Forge Advanced Group, a well-established manufacturing solutions company in Chicago, IL, is seeking a full-time IT Support Specialist. You will provide technical assistance to employees, troubleshoot hardware and software, maintain IT infrastructure, and participate in system upgrades.

You will collaborate with the IT team and other departments to ensure smooth technology operations. The role offers a modern workplace with comprehensive benefits, including health insurance, retirement plans, and

Qualifications

• Bachelor’s degree in CS, IT, or related field.
• 3+ years IT support experience.
• Proficient in Windows and macOS; strong communication.

Responsibilities

• Provide technical support to employees and troubleshoot hardware and software issues.
• Maintain IT infrastructure and assist with system upgrades and installations.
• Collaborate with IT team and other departments to ensure seamless technology integration.

Skills

Windows OS

macOS

Network protocols

Security practices

Troubleshooting

Communication skills

Education

Bachelor's degree in CS/IT

Tools

IT management tools

Job description

Forge Advanced Group, a well-established company specializing in advanced manufacturing solutions, is seeking a full-time IT Support Specialist in Chicago, IL. This role is crucial for maintaining the company's IT infrastructure and ensuring smooth operations.

As an IT Support Specialist, you will provide technical assistance to employees, troubleshoot hardware and software issues, and maintain our network systems. You will also assist with system upgrades and installations, and provide training to new employees.

You will work closely with the IT team and collaborate with other departments to ensure seamless integration of technology solutions. The workplace is modern and located in Chicago, IL, fostering a collaborative and innovative environment.

The compensation package includes an attractive compensation and comprehensive benefits, such as health insurance, retirement plans, and paid time off. The exact pay and benefits are determined by the company's policies.

• health insurance
• retirement plans
• paid time off

To excel in this role, you should have a bachelor's degree in Computer Science or a related field, and at least 3 years of experience in IT support. Proficiency in Windows and macOS operating systems, and experience with network protocols and security measures are also required.

Provide technical support to employees across the organization, troubleshoot hardware and software issues, and maintain our IT infrastructure. Conduct regular system audits and updates to ensure optimal performance. Collaborate with our IT team to implement new technologies and improve our IT processes.

You should have a degree in Computer Science, Information Technology, or a related field, along with 2-3 years of experience in IT support. Strong problem-solving skills and the ability to work independently are essential. You'll need to be proficient in Windows and macOS operating systems, as well as familiar with common IT tools and software. Excellent communication skills are a must, as you'll be interacting with employees from various departments.

The workplace is a dynamic and collaborative environment, so candidates should be comfortable working in a team and contributing to group projects.

Additionally, candidates should be proficient in English and have a strong understanding of the company's mission and values.

The deadline for applications is May 31, 2023.

Forge Advanced Group is an equal opportunity employer and welcomes applications from all qualified candidates.