IT Support Specialist

Alliance Grove; Baltimore (MD); On-site; USD 50,000 - 71,000; Full time

Job summary

Alliance Grove, a financial services firm in Baltimore, MD, seeks an IT Support Specialist to troubleshoot hardware and software issues, assist users with technical problems, and maintain system documentation.

This full-time role in a technology-driven environment offers a salary range of $50,000 to $71,498 per year, open until November 23, 2026, and a comprehensive benefits package including health insurance and retirement plan.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in IT support or a similar role.
• Familiarity with Windows and Linux operating systems; ITIL knowledge preferred.

Responsibilities

• Provide technical support to employees, ensuring optimal performance of hardware, software, and network systems.
• Install, configure, and maintain IT equipment and software.
• Monitor and troubleshoot system issues, ensuring minimal downtime.
• Assist in the implementation of new technologies and systems.
• Educate users on IT security and data protection.
• Collaborate with the IT team to improve IT infrastructure.

Skills

Problem-solving

Communication

Team collaboration

Education

Bachelor's degree in Computer Science/Information Technology or related field

Tools

Windows

Linux

ITIL

Job description

Alliance Grove, a financial services firm, seeks an IT Support Specialist in Baltimore, MD. This full-time position offers a salary range of $50,000 to $71,498 and is open until November 23, 2026.

As an IT Support Specialist, you'll troubleshoot hardware and software issues, assist users with technical problems, and maintain system documentation. You'll also monitor network performance and respond to user requests for IT support.

You’ll work with the IT team in a technology-driven environment, supporting the firm’s financial services operations. The workplace is located in Baltimore, MD.

The salary range for this position is between $50,000 and $71,498 per year, with the exact amount typically determined by factors such as the candidate's experience, qualifications, and the specific requirements of the role. In addition to the competitive base salary, the company offers a comprehensive benefits package that includes health insurance to cover medical, dental, and vision care, as well as a retirement plan to help employees save for their future. Furthermore, the position comes with opportunities for professional development, allowing employees to enhance their skills and advance their careers within the organization.

You must have a bachelor's degree in IT, computer science, or a related field. Experience with Windows and macOS operating systems is required. Knowledge of networking principles and ITIL framework is preferred.

What you will do:

• Provide technical support to employees, ensuring optimal performance of hardware, software, and network systems.
• Install, configure, and maintain IT equipment and software.
• Monitor and troubleshoot system issues, ensuring minimal downtime.
• Assist in the implementation of new technologies and systems.
• Educate users on best practices for IT security and data protection.
• Collaborate with the IT team to improve and update our IT infrastructure.

What we need:

• A bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in IT support or a similar role.
• Knowledge of ITIL frameworks and best practices.
• Experience with Windows and Linux operating systems.
• Familiarity with network protocols and security measures.
• Strong problem-solving and communication skills.