Senior IT Specialist

LS Corp.; Atlanta (GA); Sur place; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive salary and comprehensive…

Career advancement opportunities

Exposure to enterprise-level tech

Collaborative and innovative work env.

Résumé du poste

Superior Essex seeks a Senior IT Support Specialist to join our Information Technology team in Atlanta. This in-office role provides advanced technical support across offices, manufacturing facilities, and remote sites, handling Windows, macOS, Microsoft 365, and security-related tasks.

You will manage Active Directory, Azure AD, and 365 services, while supporting endpoint management, network services, and infrastructure projects.

Qualifications

• 5+ years of experience in IT support, desktop support, systems administration, or a related technical role.
• Strong knowledge of Windows and macOS operating systems, and Microsoft 365 administration.
• Experience with Active Directory, Azure AD, Exchange Online, Teams, SharePoint, and OneDrive.
• Working knowledge of TCP/IP networking, DNS, DHCP, VPNs, wireless networking, and endpoint security technologies.
• Experience with endpoint management platforms such as Microsoft Intune, SCCM, or equivalent tools.
• Strong troubleshooting, analytical, and problem-solving skills; ability to manage multiple priorities.
• Excellent customer service and communication skills; ability to work independently and in a team.
• Bachelor’s degree or equivalent in IT; manufacturing environment experience a plus.
• Familiarity with virtualization (VMware/Hyper-V) and cybersecurity best practices.
• Experience with PowerShell scripting and automation.
• Industry certifications (CompTIA A+, Network+, Security+; Microsoft certifications) are a plus.

Responsabilités

• Provide advanced technical support for end users across offices, manufacturing facilities, and remote locations.
• Diagnose and resolve escalated incidents involving Windows, macOS, and Microsoft 365 apps.
• Administer Active Directory, Azure AD, and Microsoft 365 security groups.
• Support endpoint management with Intune and other tools; implement security controls.
• Troubleshoot network connectivity, printers, and remote access technologies.
• Configure and upgrade hardware and software per corporate standards.
• Collaborate with infrastructure, security, and applications teams on complex issues.
• Participate in IT projects, upgrades, and process improvements.
• Create and maintain technical documentation and support procedures.
• Analyze trends to improve user experience and efficiency.
• Support conference room tech, AV equipment, and collaboration platforms.
• Provide on-site IT support at Atlanta HQ and other locations as needed.
• Ensure compliance with security policies and change management.

Connaissances

Windows OS

macOS

Microsoft 365

Active Directory

Azure AD

Exchange Online

Teams

SharePoint

OneDrive

TCP/IP networking

VPNs

Endpoint security

Intune

SCCM

Hyper-V

PowerShell

VMware

Documentation

Formation

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field

Outils

Microsoft Intune

SCCM

VMware

Hyper-V

Description du poste

Description

Superior Essex is seeking an experienced and customer-focused Senior IT Support Specialist to join our Information Technology team. This role serves as a key technical resource responsible for providing advanced technical support to users across corporate offices, manufacturing facilities, and remote locations. The ideal candidate will possess strong troubleshooting skills, experience supporting enterprise technologies, and the ability to work independently while collaborating with internal teams and third-party vendors.

This position offers an opportunity to work with a wide range of technologies, contribute to infrastructure initiatives, and play an important role in supporting business-critical systems across the organization. This role is located in our Corporate Atlanta Headquarters and is an in-office position.

Key Responsibilities

• Provide technical support for end user computers (including both Windows PC and MAC systems, mobile devices, applications, and network-related issues.


• Diagnose and resolve escalated incidents involving Windows operating systems, Apple Macintosh computers, Microsoft 365 applications, Teams, Outlook, SharePoint, OneDrive, and enterprise business applications.


• Administer and support user accounts, permissions, and security groups within Active Directory, Azure AD, and Microsoft 365 environments.


• Support endpoint management platforms including Microsoft Intune, Mobile Device Management (MDM), and security solutions.


• Troubleshoot wired and wireless network connectivity issues, printer services, and remote access technologies.


• Configure, deploy, maintain and upgrade computer hardware, peripherals, and software in accordance with company standards.


• Collaborate with infrastructure, cybersecurity, and application teams to resolve complex technical issues and improve system reliability.


• Participate in IT projects, technology rollouts, system upgrades, hardware refreshes, and process improvement initiatives.


• Develop and maintain technical documentation, procedures, knowledge base articles, and support workflows.


• Analyze recurring support trends and recommend long-term solutions to improve user experience and operational efficiency.


• Provide support for conference room technology, audiovisual equipment, and collaboration platforms.


• Deliver on-site support for corporate offices, manufacturing facilities, and remote locations as needed.


• Ensure compliance with organizational security policies, change management procedures, and IT best practices.

Required Qualifications

• 5+ years of experience in IT support, desktop support, systems administration, or a related technical role.


• Strong knowledge of Microsoft Windows operating systems, Apple MacIntosh systems, and Microsoft 365 administration.


• Experience supporting Active Directory, Azure Active Directory, Exchange Online, Teams, SharePoint, and OneDrive.


• Working knowledge of TCP/IP networking, DNS, DHCP, VPNs, wireless networking, and endpoint security technologies.


• Experience with endpoint management platforms such as Microsoft Intune, SCCM, or equivalent tools.


• Strong troubleshooting, analytical, and problem-solving skills with the ability to manage multiple priorities.


• Excellent customer service, communication, and interpersonal skills.


• Experience with ticketing systems and IT service management processes.


• Ability to work independently while contributing effectively within a collaborative team environment.


• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent combination of education and experience.


• Experience supporting manufacturing environments and plant-floor technology.


• Knowledge of virtualization technologies such as VMware or Hyper-V.


• Familiarity with cybersecurity best practices, identity management, and endpoint protection solutions.


• Experience with PowerShell scripting and automation.


• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified, a plus.

Benefits and Perks

• Competitive salary and comprehensive benefits package.


• Career advancement opportunities and professional development support.


• Exposure to enterprise-level technology and infrastructure projects.


• Collaborative and innovative work environment.


• Opportunity to contribute to a global organization focused on innovation and sustainability.