IT Support

stant; Florence (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

stant is seeking an IT Support Specialist to provide hands‑on technical support for our manufacturing and corporate environment, assisting end users with hardware, software, networks, and IT security. The role emphasizes strong troubleshooting, clear communication, and independent work in a fast‑paced setting.

The candidate will manage Microsoft 365 and Active Directory, support Plex ERP workflows, and collaborate with vendors on equipment purchases and upgrades.

Qualifications

• Strong troubleshooting and problem‑solving skills.
• Experience with Microsoft 365 and Active Directory.
• Knowledge of TCP/IP, DNS, DHCP, Wi‑Fi, SASE, endpoint security.
• Excellent written and verbal communication with nontechnical users.

Responsibilities

• Provide day-to-day IT and help desk support for computers, printers, network devices, peripherals, and Plex ERP workstations.
• Troubleshoot hardware, software, network, and user-access issues and coordinate escalations as needed.
• Configure, deploy, maintain, and replace computers, mobile devices, and other IT equipment.
• Administer Microsoft 365 and Active Directory, including user accounts, licenses, permissions, Outlook, and Teams.
• Support network and security technologies, including Wi‑Fi, endpoint protection, encryption, access controls, and threat-removal procedures.
• Install, configure, patch, and maintain approved software and applications.
• Support Mitel VoIP/voicemail and company Verizon Wireless devices and services.
• Maintain hardware/software inventories and assist with licensing and security audits.
• Provide technical assistance and training to employees.
• Coordinate with vendors for hardware/software purchases, repairs, and maintenance.
• Support IT projects, system upgrades, and other technology initiatives as needed.

Skills

Strong troubleshooting

Excellent communication

Independent worker

Confidential information handling

Manufacturing IT experience

Tools

Microsoft 365

Active Directory

Plex ERP

RMM tools

TCP/IP

DNS

DHCP

Wi‑Fi

SASE

Endpoint security

Job description

IT Support Specialist

Position Summary

We are seeking an IT Support Specialist to provide hands-on technical support for our manufacturing and corporate environment. This position will support end users, hardware, software, networks, Microsoft 365, Plex ERP, telecommunications, and IT security. The ideal candidate is a strong troubleshooter with excellent communication skills who can work independently in a fast-paced environment.

Key Responsibilities

• Provide day-to-day IT and help desk support for computers, printers, network devices, peripherals, and Plex ERP workstations.
• Troubleshoot hardware, software, network, and user-access issues and coordinate escalations as needed.
• Configure, deploy, maintain, and replace computers, mobile devices, and other IT equipment.
• Administer Microsoft 365 and Active Directory, including user accounts, licenses, permissions, Outlook, and Teams.
• Support network and security technologies, including Wi-Fi, endpoint protection, encryption, access controls, and threat-removal procedures.
• Install, configure, patch, and maintain approved software and applications.
• Support Mitel VoIP/voicemail and company Verizon Wireless devices and services.
• Maintain hardware/software inventories and assist with licensing and security audits.
• Provide technical assistance and training to employees.
• Coordinate with vendors for hardware/software purchases, repairs, and maintenance.
• Support IT projects, system upgrades, and other technology initiatives as needed.

Qualifications & Skills

• Strong troubleshooting and problem-solving skills.
• Experience with Microsoft 365, Active Directory, computer hardware, and end-user support.
• Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, SASE, endpoint security, and RMM tools.
• Strong written and verbal communication skills with the ability to support nontechnical users.
• Ability to work independently, prioritize multiple requests, and handle confidential information appropriately.
• Manufacturing IT and Plex ERP experience preferred.

Work Requirements

• Primarily on-site, with periodic hybrid work based on business needs and management approval.
• Ability to lift and move IT equipment weighing up to 50 pounds.