IT Support Specialist I

Paycom; Morristown (TN); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401k match

Tuition reimbursement

Student loan payback

Vacation/PTO

Many additional benefits

Job summary

Paycom in Morristown, TN is seeking an IT Support Specialist I to provide day-to-day technical support for hardware, software, and network systems. The role emphasizes customer focus, willingness to learn, and the ability to troubleshoot basic IT issues.

The position covers end-user support, device deployment, asset management, and adherence to IT security standards. Requires an associate degree and 1–2 years IT experience, with strong problem-solving and communication skills.

Qualifications

• Basic understanding of Windows operating systems.
• Familiarity with Microsoft 365 applications.
• Strong problem-solving and communication skills.
• Ability to work independently and in a team.
• Customer service mindset with patience and professionalism.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, network issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain standard applications (e.g., Microsoft Office 365, VPN clients, antivirus).
• Escalate unresolved problems to higher-level support staff when appropriate.
• Document issues, solutions, and processes in the IT knowledge base or Ticketing System.
• Perform system imaging, deployments, and updates for laptops and desktops.
• Help deploy and configure mobile phones and accessories.
• Help manage inventory of computers, monitors, phones, and devices.
• Create purchase orders for IT hardware and accessories following established workflows.
• Track receipt and deployment of ordered equipment.
• Collect computers and devices from departing users; perform laptop backups to cloud storage.
• Follow IT policies, procedures, and security standards.

Skills

Windows OS

Microsoft 365

Problem-solving

Communication

Independent work

Teamwork

Customer service

Education

Associate’s degree

Tools

Microsoft 365

Job description

Job Details: Job Location: Tennessee - Morristown, TN 37814, Position Type: Full Time, Job Category: Information Technology,

Medical, Dental, Vision insurance premiums 100% paid by company and starts from day one for employee and dependents!!!

STD and LTD premiums paid by company after 30days

Vacation and PTO

401k and company match program

Tuition reimbursement

Student loan payback assistance

Many additional benefits

Position Summary

The IT Support Specialist I is responsible for providing day-to-day technical support for hardware, software, and network systems across the organization. The ideal candidate is customer-focused, eager to learn, and able to troubleshoot a wide range of basic IT issues.

Essential Job Duties/Responsibilities

End-User Support & Troubleshooting

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
• Troubleshoot and resolve hardware, software, network issues on desktops, laptops, and mobile devices
• Install, configure, and maintain standard applications (e.g., Microsoft Office 365, VPN clients, antivirus)
• Escalate unresolved problems to higher-level support staff when appropriate.

Documentation

• Document issues, solutions, and processes in the IT knowledge base or Ticketing System.

Device Deployment & Lifecycle

• Perform system imaging, deployments, and updates for laptops and desktops
• Help deploy and configure mobile phones and accessories

IT Asset Management

• Help manage inventory of computers, monitors, phones, and devices
• Help maintain accurate asset records using the designated IT asset management platform

Purchasing and Logistics

• Create purchase orders for IT hardware and accessories following established workflows
• Track receipt and deployment of ordered equipment

Offboarding Support

• Collect computers and devices from departing users
• Perform laptop backups, including validation of user data on cloud storage platforms (e.g., OneDrive, SharePoint)

Projects & Compliance

• Follow IT policies, procedures, and security standards

Supervisory Responsibilities:

No direct supervisory responsibility. Provides assignment of work, instructions, and assistance to other employees within a work group or unit. May train on an informal basis, check work for accuracy, and provide input for performance appraisals and other enroll matters.

Required Skills/Abilities

• Basic understanding of Windows operating systems
• Familiarity with Microsoft 365 applications and common business software
• Strong problem-solving and communication skills
• Ability to work independently and in a team environment
• Customer service mindset with patience and professionalism

Education and Experience

• Associate’s degree
• 1-2 years of IT support or related technical experience

Other Duties

• May be responsible for the coordination of work within a department or unit.
• May be responsible for making decisions by identifying and breaking down the facts of a specific situation
• May assist in the development of budgets and/or monitoring of results for own work unit or project