IT Support & Projects Intern

Hitachi, Ltd.; Kearny (NJ); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Salary range $24/hour - $29/hour

Job summary

Hitachi, Ltd. in Kearny, New Jersey seeks an entry-level Help Desk Support specialist to assist local and remote employees with hardware, software, and network issues. The role includes device management, onboarding and offboarding, and documenting solutions in internal guides.

The ideal candidate is pursuing or recently completed a degree in CS/IT, with basic Windows/macOS and networking knowledge, strong problem-solving skills, and clear communication. Reliability is essential.

Qualifications

• Pursuing or recently completed degree in CS/IT/Cybersecurity.
• Basic understanding of Windows 10/11 and macOS with core networking concepts.
• Strong troubleshooting approach and logical problem solving.
• Excellent verbal and written communication; ability to explain fixes to non-technical users.
• Reliability and ability to handle sensitive company data with discretion.

Responsibilities

• Help Desk Support: triage, troubleshoot, and resolve hardware, software, and network issues for local and remote employees.
• Device Management: configure, deploy, and maintain laptops, workstations, printers, etc.
• Software & Account Setup: assist onboarding and offboarding, including setting up accounts in M365, Google Workspace, Active Directory, or other tools.
• Documentation: create and update internal IT guides, FAQs, and troubleshooting documentation.
• Inventory Tracking: maintain an accurate inventory of hardware, software licenses, and peripherals.
• Project Assistance: support upcoming IT infrastructure projects (migrations, network upgrades, security audits).

Skills

Communication

Problem-Solving

Reliability

Technical Knowledge

Education

Pursuing or recently completed degree in Computer Science / IT / Cybersecurity

Tools

Microsoft 365

Google Workspace

Active Directory

IT Help Desk Tools

Job description

Hitachi, Ltd. in Kearny, New Jersey seeks an entry-level Help Desk Support specialist to assist local and remote employees with hardware, software, and network issues. The role includes device management, onboarding and offboarding, and documenting solutions in internal guides.

The ideal candidate is pursuing or recently completed a degree in CS/IT, with basic Windows/macOS and networking knowledge, strong problem-solving skills, and clear communication. Reliability is essential.