IT Support Pro: Windows & M365 Expert

(CHR) Community Health Resources, Inc.; Windsor (CT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Top Workplace

Generous PTO including birthday

Education and licensure reimbursement

401k/403b retirement plan

Wellness program

Counseling support

Job summary

CHR IT is seeking an IT Support Professional to serve as a frontline contact for end users in Windsor, CT. You’ll provide first- and second-level support for Windows, Microsoft 365, software, and hardware, diagnosing and resolving issues to ensure optimal performance.

You will install, configure, and maintain IT equipment, manage user accounts, and support network connectivity while documenting all actions. Join a healthcare IT team focused on security, reliability, and user assistance.

Qualifications

• Certificate or Associate’s Degree in Computer Science, Information Systems or related field preferred.
• 2+ years of experience providing technical support in a professional environment.
• Strong knowledge of Windows operating systems, Microsoft 365, common business applications, and computer hardware.
• Working knowledge of TCP/IP, DNS, DHCP, Wi‑Fi, and VPN.
• Experience with ticketing systems and remote support tools.
• Strong troubleshooting, analytical, and problem‑solving skills.

Responsibilities

• Provide first- and second-level technical support to employees through phone, email, chat, and in-person assistance.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other IT equipment.
• Create, configure, and manage user accounts, passwords, permissions, and access to applications and systems.
• Support Microsoft Windows, Microsoft 365, collaboration tools, and other business applications.
• Assist with network connectivity, Wi-Fi, VPN, printers, and other infrastructure-related issues.
• Manage and document support requests using a ticketing/help desk system.
• Escalate complex technical issues to appropriate IT personnel or vendors when necessary.
• Maintain accurate documentation of IT procedures, configurations, inventory, and troubleshooting solutions.
• Assist with software deployments, system upgrades, hardware refreshes, and IT projects.
• Monitor and follow established cybersecurity, data protection, access control, and IT security policies.
• Provide user training and guidance on technology, applications, cybersecurity awareness, and best practices.
• Assist with IT asset management, including inventory, deployment, maintenance, and retirement of equipment.
• Participate in backup, disaster recovery, and business continuity activities as assigned.
• Stay current with emerging technologies and recommend improvements that enhance productivity, reliability, and security.
• Perform other IT-related duties as assigned.

Skills

Technical support

Windows OS

Microsoft 365

Networking basics

Customer service

Education

Certificate or Associate’s Degree in CS/IT

Bachelor’s in CS/IS or related

Tools

Active Directory

Microsoft Entra ID

Help desk software

Remote support tools

Job description

CHR IT is seeking an IT Support Professional to serve as a frontline contact for end users in Windsor, CT. You’ll provide first- and second-level support for Windows, Microsoft 365, software, and hardware, diagnosing and resolving issues to ensure optimal performance.

You will install, configure, and maintain IT equipment, manage user accounts, and support network connectivity while documenting all actions. Join a healthcare IT team focused on security, reliability, and user assistance.