IT Support Pro: Level I/II, On-Call Tech Champion

Raymond Handling Concepts Corporation; Phoenix, Northern (AZ, KY); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Flexible spending accounts

Disability insurance

Life insurance

Personal time off

Holiday pay

Job summary

Raymond West in Phoenix is seeking an IT Support Specialist to provide Level I and II technical support for our warehouse technology environment. You will install, troubleshoot, and maintain hardware and software, support video conferencing, and assist users across departments.

The role requires strong communication, quick learning, and willingness to work after hours. On-site position with occasional travel to branch locations, offering benefits including medical, dental, vision, and a 401k

Qualifications

• Excellent written and verbal communication skills.
• Excellent organizational time management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Must be able to maintain effective working relationships with employees, Co-Workers, and Managers in other departments.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Possess superior typing ability. Accuracy is essential.

Responsibilities

• Sets up and maintains various network and computer related hardware and software.
• Establishes and maintains network users, user environment, directories, and security.
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Remains abreast of changes in user and system software and hardware requirements.
• Monitors and administers the network, keeping system information up to date in various logs and spreadsheets.
• Loads and updates software applications as required.
• Helps maintain storage usage of the network, network printing, and network technical resources.
• Maintains access to the network, files, security, and rights.
• Install, troubleshoot, and maintain video conferencing equipment.
• Works as part of on call rotation with other support team to provide support after business hours or on weekends as needed when urgent request arise.
• Maintains inventory for branch location and company.
• Works on site at primary location unless otherwise approved.
• Some travel required. Visit other branch locations.

Skills

Excellent communication

Organizational skills

Microsoft Office

Reading and interpreting documents

Public speaking

Team collaboration

Willing to work off-hours

Typing accuracy

Education

Associate degree

Job description

Raymond West in Phoenix is seeking an IT Support Specialist to provide Level I and II technical support for our warehouse technology environment. You will install, troubleshoot, and maintain hardware and software, support video conferencing, and assist users across departments.

The role requires strong communication, quick learning, and willingness to work after hours. On-site position with occasional travel to branch locations, offering benefits including medical, dental, vision, and a 401k