IT Support Pro II – Field & Remote Ops Tech

Amazon; West Deptford Township (NJ); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Health benefits Day 1

401(k) matching

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team across facilities in New Jersey. You will troubleshoot and resolve technical problems, support IT infrastructure, and help train new hires while delivering reliable service to customers.

Starting pay is competitive with an hourly rate in the US NJ West Deptford area, and benefits begin Day 1. The role emphasizes ownership, continuous learning, and collaboration across multiple buildings and remote sites.

Qualifications

• 1+ years of Windows, Mac or Linux OS support.
• Can lift up to 49 pounds and stand for shifts up to 12 hours.
• Experience in a dynamic, customer-focused environment.
• Experience troubleshooting integrated and interdependent computer systems.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

IT support

Troubleshooting

Customer service

Equipment handling

Tools

Windows

Mac

Linux

Job description

Amazon is seeking an IT Support Associate II to assist the operations team across facilities in New Jersey. You will troubleshoot and resolve technical problems, support IT infrastructure, and help train new hires while delivering reliable service to customers.

Starting pay is competitive with an hourly rate in the US NJ West Deptford area, and benefits begin Day 1. The role emphasizes ownership, continuous learning, and collaboration across multiple buildings and remote sites.