IT Support Pro II - Enterprise Help Desk & Deployments

EMCOR Services Mesa Energy; Irvine (CA); On-site; USD 44,083 - 49,593; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Employee assistance program

Job summary

Mesa Energy Systems, part of EMCOR Services, is seeking an IT Support Representative II to deliver intermediate technical support for about 1,700 employees across 22 branches. You will handle end-user hardware, software, account access, and connectivity issues, escalating as needed and helping maintain reliable day-to-day IT operations.

The role involves deployments, onboarding support, and basic training while maintaining documentation in Active Directory/Azure AD and knowledge bases.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or relevant certifications.
• 4+ years of IT systems design, implementation, and maintenance experience.
• Experience with Windows 11, O365, Global Protect, PrinterLogic, Cortex, Tanium, and/or Verkada preferred.
• Familiarity with TCP/IP, DHCP, DNS, networking, servers, and databases.
• Knowledge of cybersecurity best practices including firewalls and data encryption.

Responsibilities

• Provide Help Desk support by phone, walk-up, email, and ticketing system.
• Troubleshoot, diagnose, and resolve routine to moderately complex technical issues.
• Install, configure, and support desktops, laptops, mobile devices, printers, and software applications.
• Assist with daily IT operations, deployments, and onboarding support.
• Provide basic IT training for new employees and document support activity.

Skills

Help Desk

Problem-solving

Analytical thinking

Communication

Collaborative skills

Education

Bachelor’s degree in computer science or IT

Tools

Windows 11

O365

Global Protect

PrinterLogic

Cortex

Tanium

Verkada

Job description

Mesa Energy Systems, part of EMCOR Services, is seeking an IT Support Representative II to deliver intermediate technical support for about 1,700 employees across 22 branches. You will handle end-user hardware, software, account access, and connectivity issues, escalating as needed and helping maintain reliable day-to-day IT operations.

The role involves deployments, onboarding support, and basic training while maintaining documentation in Active Directory/Azure AD and knowledge bases.