IT Support Pro: Frontline Helpdesk & Security

Pacific Federal Management (PFM); Hagåtña (GU); On-site; USD 38,000 - 52,000; Full time

Job summary

Pacific Federal Management (PFM) on Guam seeks a dependable IT Support Associate to provide frontline technical assistance, maintain day-to-day system functionality, and ensure a secure, efficient technology environment. The role balances technical skill with clear communication and customer service in a fast-paced setting.

Ideal candidates will have 1–2 years in IT support, working knowledge of Windows OS, Microsoft 365, basic networking, and hands-on experience with desktops, printers, and

Qualifications

• 1–2 years of IT support, helpdesk, or technical support experience.
• Working knowledge of Windows OS, Microsoft 365, and basic networking.
• Hands-on experience supporting desktops, laptops, printers, and mobile devices.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer-service mindset with the ability to work independently.

Responsibilities

• Serve as the first point of contact for employee IT support via phone, email, and in person.
• Diagnose and resolve hardware, software, and network issues promptly and professionally.
• Provide technical assistance for desktops, laptops, printers, mobile devices, and office peripherals.
• Maintain system documentation and support onboarding/offboarding processes.
• Support IT policies, security practices, and office technology infrastructure.

Skills

Troubleshooting

Customer service

Communication

Time management

Tools

Active Directory / Azure AD

Microsoft 365

VoIP systems

Job description

Pacific Federal Management (PFM) on Guam seeks a dependable IT Support Associate to provide frontline technical assistance, maintain day-to-day system functionality, and ensure a secure, efficient technology environment. The role balances technical skill with clear communication and customer service in a fast-paced setting.

Ideal candidates will have 1–2 years in IT support, working knowledge of Windows OS, Microsoft 365, basic networking, and hands-on experience with desktops, printers, and