Guam IT Help Desk Specialist (Tier 1–2) – Onsite

SPN Solutions Inc.; Santa Rita (GU); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision

11 paid federal holidays

Paid vacation

Tuition and professional development

Job summary

SPN Solutions is hiring an IT Technical Support Specialist for NAVFAC Marianas in Guam. This on-site role handles Tier 1/2 help desk tasks, hardware and software troubleshooting, and asset management within a DoD network environment.

You will assist with mobile devices, VoIP, and enterprise ticketing systems. Ideal candidates have 3 years of IT help desk experience, MDM familiarity, and strong English communication.

Qualifications

• 3 years of IT help desk or technical support experience
• Experience with mobile device management (MDM) and enterprise ticketing systems
• Strong English reading and writing skills and ability to prepare reports

Responsibilities

• Log, categorize and prioritize help desk tickets; reset passwords and guide users
• Diagnose and resolve hardware, software, and network issues onsite or remotely
• Provide desk-side and remote support for NAVFAC Marianas users
• Manage mobile devices, inventory, and software licenses
• Assist with SOPs, user guides, and IT-related communications
• Support the Telephone Coordinating Officer with VoIP and landline requests
• Maintain asset inventory and prepare status reports

Skills

English proficiency

Customer support

Ticketing experience

Technical documentation

Education

High School

Tools

ServiceNow

Remedy

MDM (Mobile Device Management)

Active Directory

Job description

SPN Solutions is hiring an IT Technical Support Specialist for NAVFAC Marianas in Guam. This on-site role handles Tier 1/2 help desk tasks, hardware and software troubleshooting, and asset management within a DoD network environment.

You will assist with mobile devices, VoIP, and enterprise ticketing systems. Ideal candidates have 3 years of IT help desk experience, MDM familiarity, and strong English communication.