IT Support
Pacific Federal Management
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
Pacific Federal Management is seeking an IT Support specialist in Guam to provide frontline technical assistance to employees and maintain day-to-day system functionality. You will balance technical skill with clear communication in a fast-paced environment, handling onboarding/offboarding, access management, and security documentation.
The role requires 1–2 years in IT support, strong Windows/Microsoft 365 knowledge, and the ability to manage desktops, printers, and mobile devices with a
Qualifications
- 1–2 years of IT support, helpdesk, or technical support experience.
- Working knowledge of Windows operating systems, Microsoft 365, and basic networking concepts.
- Hands-on experience supporting desktops, laptops, printers, scanners, and mobile devices.
Responsibilities
- Serve as the first point of contact for employee IT support via phone, email, and in person.
- Diagnose and resolve hardware, software, and network-related issues promptly and professionally.
- Provide technical assistance for desktops, laptops, printers, mobile devices, and office peripherals.
- Create, modify, and manage user accounts and system access across platforms.
- Maintain routine system maintenance, updates, patches, and security checks.
- Support office-wide technology including network equipment, phones/VoIP, and AV systems.
Skills
Job description
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Full Time
2 days ago Requisition ID: 1507
Position Title: IT Support
Employment Type: Full-Time
Reports to: IT Manager
Department: Information Technology
Work Location: Guam
We are seeking a dependable, service-oriented IT Support Associate to join our growing organization. This role is responsible for providing frontline technical assistance to employees, maintaining day-to-day system functionality, and ensuring that our technological environment operates efficiently and securely.
The ideal candidate is detail-oriented, highly responsive, customer-focused, and solutions-driven – someone who can balance technical skill with professionalism and clear communication in a fast-paced operational environment.
- Serve as the first point of contact for employee IT support via phone, email, and in person.
- Diagnoses and resolve hardware, software, and network-related issues in a timely and professional manner.
- Provide technical assistance for desktops, laptops, printers, mobile devices, and office peripherals.
- Create, modify, and manage user accounts, system access, and permissions across company platforms.
- Support onboarding and offboarding processes including:
- Device preparation
- Account provisioning
- Access removals
- Perform routine system maintenance, updates, patches, and security checks.
- Monitor and report potential vulnerabilities or performance issues.
- Maintain accurate documentation of:
- IT assets
- System changes
- Resolved issues
- Support office-wide technology including:
- Network equipment
- Phones and VoIP systems
- Conference room and AV systems
- Assist with the implementation and enforcement of IT policies, standards, and best practices.
- 1–2 years of experience in IT support, helpdesk, or technical support role.
- Working knowledge of:
- Windows Operating Systems
- Microsoft 365
- Basic networking concepts
- Hands-on experience supporting:
- Desktops & laptops
- Printers & scanners
- Mobile devices
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication skills with a customer-service mindset.
- Ability to prioritize tasks, manage multiple support requests, and work independently.
- CompTIA A+, Network+, or similar certifications.
- Experience with:
- Microsoft Applications
- Familiarity with:
- VoIP phone systems
- Basic network troubleshooting and diagnostics
- High level of professionalism, confidentiality, and discretion
- Strong organizational and documentation skills
- Ability to work cross-functionally with HR, Operations, and Management
- Commitment to data security and compliance best practices
- Self-motivated, adaptable, and responsive under pressure
Position Title: IT Support
Employment Type: Full-Time
Reports to: IT Manager
Department: Information Technology
Work Location: Guam
We are seeking a dependable, service-oriented IT Support Associate to join our growing organization. This role is responsible for providing frontline technical assistance to employees, maintaining day-to-day system functionality, and ensuring that our technological environment operates efficiently and securely.
The ideal candidate is detail-oriented, highly responsive, customer-focused, and solutions-driven – someone who can balance technical skill with professionalism and clear communication in a fast-paced operational environment.
- Serve as the first point of contact for employee IT support via phone, email, and in person.
- Diagnoses and resolve hardware, software, and network-related issues in a timely and professional manner.
- Provide technical assistance for desktops, laptops, printers, mobile devices, and office peripherals.
- Create, modify, and manage user accounts, system access, and permissions across company platforms.
- Support onboarding and offboarding processes including:
- Device preparation
- Account provisioning
- Access removals
- Perform routine system maintenance, updates, patches, and security checks.
- Monitor and report potential vulnerabilities or performance issues.
- Maintain accurate documentation of:
- IT assets
- Support tickets
- System changes
- Resolved issues
- Support office-wide technology including:
- Network equipment
- Phones and VoIP systems
- Conference room and AV systems
- Assist with the implementation and enforcement of IT policies, standards, and best practices.
- 1–2 years of experience in IT support, helpdesk, or technical support role.
- Working knowledge of:
- Windows Operating Systems
- Microsoft 365
- Basic networking concepts
- Hands-on experience supporting:
- Desktops & laptops
- Printers & scanners
- Mobile devices
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
