IT Support Associate – Frontline Tech & Security

Pacific Federal Management; Hagåtña (GU); On-site; USD 42,000 - 62,000; Full time

Job summary

Pacific Federal Management is seeking an IT Support specialist in Guam to provide frontline technical assistance to employees and maintain day-to-day system functionality. You will balance technical skill with clear communication in a fast-paced environment, handling onboarding/offboarding, access management, and security documentation.

The role requires 1–2 years in IT support, strong Windows/Microsoft 365 knowledge, and the ability to manage desktops, printers, and mobile devices with a

Qualifications

• 1–2 years of IT support, helpdesk, or technical support experience.
• Working knowledge of Windows operating systems, Microsoft 365, and basic networking concepts.
• Hands-on experience supporting desktops, laptops, printers, scanners, and mobile devices.

Responsibilities

• Serve as the first point of contact for employee IT support via phone, email, and in person.
• Diagnose and resolve hardware, software, and network-related issues promptly and professionally.
• Provide technical assistance for desktops, laptops, printers, mobile devices, and office peripherals.
• Create, modify, and manage user accounts and system access across platforms.
• Maintain routine system maintenance, updates, patches, and security checks.
• Support office-wide technology including network equipment, phones/VoIP, and AV systems.

Skills

Windows OS

Microsoft 365

Basic networking

Troubleshooting

Desktops & laptops

Printers & scanners

Mobile devices

Customer service

Job description

Pacific Federal Management is seeking an IT Support specialist in Guam to provide frontline technical assistance to employees and maintain day-to-day system functionality. You will balance technical skill with clear communication in a fast-paced environment, handling onboarding/offboarding, access management, and security documentation.

The role requires 1–2 years in IT support, strong Windows/Microsoft 365 knowledge, and the ability to manage desktops, printers, and mobile devices with a