IT Support Specialist

Ledgent Technology; Gilbert (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance- Up to 80% of the Em

401k with company match up to 4%

Paid Time Off

Dental, Vision and Life Insurance

EAP, Telemedicine and 24/7 Nurseline

Job summary

Ledgent Technology in Gilbert, AZ is seeking an IT Support Technician to join the onsite team. The role covers planning, design, and deployment of computer systems, troubleshooting, training users, and maintaining hardware and software across the organization.

Requirements include 2+ years in IT support, an Associate degree or equivalent, and CompTIA A+ preferred. Proficiency in Windows (10/11), Mac OS X, iOS/Android, and basic networking; Vista by Viewpoint is a plus.

Qualifications

• Associates degree or equivalent combination of training, experience and certifications.
• CompTIA A+ Certification preferred.
• Working knowledge of Vista by Viewpoint preferred.
• Working knowledge of Windows operating system (Windows 10/11) and Mac OS X.

Responsibilities

• Install and support business applications.
• Maintain/update hardware inventory to comply with asset management standards.
• Handle incoming IT service requests (phone, email, walk-in) to ensure inquiries are addressed quickly.
• Support printers, fax, copiers, and multifunction devices.
• Troubleshoot, install, patch, and upgrade computer systems.
• Physically deploy computer systems, monitors, printers, and peripherals for smooth operations.
• Train users on hardware/software use to maintain efficiency.
• Assist with maintenance of company phone systems and cell phones.
• Willingness to travel as needed.

Skills

IT support

Customer service

Windows 10/11

Mac OS X

iOS & Android

Networking basics

Microsoft Outlook

Education

Associate degree or equivalent

CompTIA A+ certification preferred

Tools

Vista by Viewpoint

Windows OS

Job description

Location: Gilbert, AZ (fully onsite 5 days per week)

Pay: $60k - $75k (depending on experience)

We are looking for a motivated individual to support our disperse team from our Gilbert, AZ office. This position will performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization; prepares progress reports for all work performed; conducts training programs designed to educate an organization's computer users about basic and specialized applications.

Job Duties:

• Install and support business applications
• Maintain/update hardware inventory to comply with asset management standards
• Handle incoming IT service requests (i.e., phone calls, email, and walk-in visits) to ensure computer user inquiries are addressed in a timely manner
• Support the use of printers, fax machines, copiers, and multi-function machines to maintain operational readiness
• Troubleshoot, install, patch, and upgrade computer systems
• Physical setup and deployment of computer systems, monitors, printers, and other peripherals to ensure seamless operation of business functions
• Train and orient users on use of hardware and software to maintain an educated and efficient workforce
• Assist with the maintenance and management of company phone systems and cell phones
• Willingness and availability to travel as needed

Skills/Qualifications:

• 2+ years relevant experience in network and/or PC support environment
• Associates degree or equivalent combination of training, experience, and certifications
• CompTIA A+ Certification preferred
• Working knowledge of Vista by Viewpoint preferred
• Uses professional concepts; apply company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action
• Normally receives general instructions on routine work, detailed instructions on new projects or assignments
• Working knowledge of the Windows operating system including Windows 10, and Windows 11.
• Working knowledge of Mac OS X
• Working knowledge of Apple iOS devices (iPad, iPhone)
• Working knowledge of Android OS (Android phones)
• Basic knowledge of computer networking
• Enhanced working knowledge of the Microsoft Office Outlook
• Excellent Organizational skills
• Must be able to communicate and work with a diverse population
• High attention to detail
• High levels of accuracy
• Located in a busy and open area office
• Long hours sitting and using office equipment and computers
• Lifting of supplies and materials
• Constant interruptions
• Must be able to see to read documents and computer screen for a variety of office functions

Expected Hours:

• 40 Hours
• Some work outside of business hours and/or overtime may be required with travel

Benefits: We offer a competitive salary, benefit package & perks to those who join our team.

• Health Insurance- Up to 80% of the Employee portion paid
• Health Savings Account (HSA) optional enrollment
• Paid Time Off (PTO) available after waiting period
• 401k available per company policy with a company match up to 4%
• Employee paid Dental, Vision and Life Insurance
• Other benefits include but not limited to an EAP, Telemedicine and a 24/7 Nurseline

Pre-Employment Requirements:

As part of our hiring process, we conduct background checks and drug screenings on final candidates. The drug screen includes marijuana in accordance with federal guidelines and company policy.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.