IT/Support Operations Engineer

Baseten; United States; Remote; USD 65,000 - 105,000; Full time

Benefits offered by this job

Remote-first work environment

Stipend for home-office setup ($1,000)

Team summits three times a year

Unlimited PTO

Healthcare coverage (medical, dental,

Parental leave (16 weeks)

Company 401(k)

Learning and development budget

Job summary

Baseten is seeking an IT Support / Operations Engineer to bring IT in-house and deliver high-touch technical support to employees. You will handle day-to-day issues, manage provisioning and deprovisioning, and own onboarding, while optimizing office IT infrastructure and workflows.

The role combines hardware and software troubleshooting, asset management, and vendor coordination in a remote-first, flexible work environment.

Qualifications

• Hands-on experience with IT hardware and software troubleshooting.
• Experience provisioning, deprovisioning, and managing user access across systems.
• Experience with onboarding new employees (laptop setup, account configuration).
• Familiarity with office IT infrastructure and asset management.

Responsibilities

• Be the primary point of contact for day-to-day technical issues for Baseten employees.
• Diagnose and resolve hardware and software issues across macOS and Windows.
• Own user lifecycle administration across all systems and services.
• Lead IT onboarding for new employees from setup to first-day experience.
• Maintain and improve office IT infrastructure for reliability and performance.
• Build and maintain a knowledge base to reduce ticket volume.
• Manage IT asset procurement, inventory, and vendor relationships.
• Support new office buildouts and broader workplace IT planning.
• Identify opportunities to automate IT workflows and reduce inefficiencies.
• Adapt to the evolving needs of a fast-growing company.

Skills

Problem solving

Hardware troubleshooting

Software troubleshooting

User lifecycle management

IT onboarding/offboarding

MDM administration

macOS administration

Windows administration

Google Workspace

Tools

Kandji

Okta (SSO/IdP)

Google Workspace

Job description

• We are looking for an IT Support / Operations Engineer to join Baseten as we continue to scale our IT team. In this role, you will play a critical part in bringing our technical support entirely in-house to provide a seamless, high-touch experience for all Baseten employees
• As we continue to scale, you will be the primary point of contact for day-to-day technical issues, allowing you to have a direct impact on our team’s productivity and overall office environment. This position is ideal for a hands-on problem solver who enjoys a mix of hardware and software troubleshooting, user lifecycle management, and maintaining the physical IT infrastructure of a modern office
• Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet
• Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services
• Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience
• Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees
• Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users
• Manage IT asset procurement, inventory tracking, and vendor relationships
• Support new office buildouts and contribute to broader workplace IT planning as we scale
• Identify opportunities to automate workflows and eliminate inefficiencies across IT operations
• Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise
• Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services

Benefits

• Remote-first work environment. The Baseten team is welcome to work from wherever they want; fully remote, in our San Francisco office, or a mix of both. Today, our team (including our founding team) is spread across the United States, Canada, and Armenia. We provide a $1,000 stipend for you to make your home-office comfortable and productive
• Regular in-person team summits. We get together as a team three times a year to plan, workshop, and most importantly, get to know each other better
• Unlimited PTO. We ask that everyone take at least 4 weeks of vacation. And we have a company-wide break between Christmas and New Year’s Day
• Full healthcare coverage. Medical, dental and vision insurance for you and your family
• Paid parental leave. 16-weeks fully paid parental leave (adoptive and non-birth parents included) and flexibility with schedules while returning to work
• Company-sponsored 401(k) for you to contribute to
• Learning and development budget. We encourage you to take classes, attend conferences, and invest in your craft and we’ll cover expenses to make it happen

Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environmentHands-on experience with automation tools and a track record of streamlining IT processes and workflowsProven experience administering macOS at scale, with solid working knowledge of Windows environmentsExcellent communication skills with a genuine passion for delivering great support experiencesStrong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools