IT Support/Operations Engineer

Baseten; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Equity

Flexible PTO

Parental leave

401(k)

Learning opportunities

Job summary

Baseten is seeking an NYC-based IT Support / Operations Engineer to help bring IT in-house and support a hybrid, high-touch environment. The role focuses on hardware and software troubleshooting, user lifecycle management, and maintaining our modern office IT infrastructure.

You will also contribute to systems administration and workflow automation as Baseten scales. The position is hybrid, based out of our San Francisco office with three days in-person weekly to ensure a reliable office setup

Qualifications

• Experience with Google Workspace administration and identity management.
• Hands-on macOS administration at scale in a mixed Windows environment.
• Experience with automation to streamline IT workflows.
• Strong communication and organizational skills in a fast-paced setting.

Responsibilities

• Serve as the escalation point for day-to-day IT support across Mac and Windows devices.
• Manage user provisioning, deprovisioning, and access across systems.
• Oversee IT onboarding for new employees, including hardware setup and accounts.
• Maintain and improve office IT infrastructure and AV systems.
• Develop self-serve knowledge resources to reduce ticket volume.
• Handle IT asset procurement, inventory tracking, and vendor relations.
• Assist with office buildouts and broader workplace IT planning as we scale.
• Identify opportunities to automate workflows and eliminate inefficiencies.
• Adapt to evolving needs of a fast-growing company.

Skills

Google Workspace

MDM platforms

IdM/SSO

macOS administration

Windows administration

Automation

Communication

Organization

Tools

Kandji

Okta

Video conferencing

Job description

ABOUT BASETEN

Baseten powers mission-critical inference for the world’s most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We’re growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products.

THE ROLE

We are looking for an NYC-based IT Support / Operations Engineer to join Baseten
as we continue to scale our IT team. In this role, you will play a critical part in
bringing our technical support entirely in-house to provide a seamless, high-touch
experience for all Baseten employees.

As we continue to scale, you will be the primary point of contact for day-to-day
technical issues, allowing you to have a direct impact on our team’s productivity
and overall office environment. This position is ideal for a hands-on problem
solver who enjoys a mix of hardware and software troubleshooting, user lifecycle
management, and maintaining the physical IT infrastructure of a modern office.

While you will focus heavily on elevating our internal support standards, you will
also assist with systems administration and workflow automation as our company
evolves. This is a hybrid role based out of our San Francisco office, following our
standard policy of three days per week in-person to ensure our physical office
and AV systems remain high-performing and reliable.

RESPONSIBILITIES

• Serve as the escalation point for day-to-day technical support, diagnosing and
  resolving hardware and software issues across our Mac and Windows fleet
• Manage user lifecycle administration including provisioning, deprovisioning,
  and access management across all systems and services
• Own the IT onboarding experience for new employees — from laptop setup
  and account configuration to a smooth first-day experience
• Maintain and continuously improve office IT infrastructure to ensure a reliable,
  high-performing environment for all employees
• Build and maintain a knowledge base of self-serve resources to reduce ticket
  volume and empower users
• Manage IT asset procurement, inventory tracking, and vendor relationships
• Support new office buildouts and contribute to broader workplace IT planning
  as we scale
• Identify opportunities to automate workflows and eliminate inefficiencies
  across IT operations
• Adapt to the evolving needs of a fast-growing company, taking on new
  challenges as they arise
• Systems administration, including managing admin-level access, configuring
  user permissions, and performing routine maintenance across cloud-based
  services.

REQUIREMENTS

• 4+ years of experience in IT support and administration, ideally in a high-
  growth or fast-paced environment
• Strong working knowledge of Google Workspace, MDM platforms (e.g.
  Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
• Proven experience administering macOS at scale, with solid working
  knowledge of Windows environments
• Hands-on experience with automation tools and a track record of streamlining
  IT processes and workflows
• Excellent communication skills with a genuine passion for delivering great
  support experiences
• Strong organizational skills with the ability to manage multiple priorities in a
  fast-paced, ambiguous environment

BENEFITS

• Competitive compensation, including meaningful equity.
• 100% coverage of medical, dental, and vision insurance for employee and dependents
• Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year’s Day!)
• Paid parental leave
• Fertility and family-building stipend through Carrot
• Company-facilitated 401(k)
• Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).