IT / Support Operations Engineer (NY)

Baseten; New York (NY); Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

Equity

Medical, dental, and vision coverage (

Winter Break PTO

Parental leave

Fertility stipend

401(k)

Exposure to ML startups

Job summary

Baseten in New York seeks an IT Support / Operations Engineer to scale our IT team, bringing technical support in-house for a seamless, high-touch employee experience. You will be the primary contact for day-to-day issues, handling hardware/software troubleshooting, onboarding, and maintaining the IT infrastructure across a hybrid SF/NY office environment.

Ideal candidates will enjoy hands-on problem solving, automation, and improving workflows as Baseten grows, with opportunities to influence

Qualifications

• Excellent communication skills and customer-focused mindset.
• Proven ability to troubleshoot hardware and software issues.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the escalation point for day-to-day technical support across Mac and Windows devices.
• Manage user lifecycle tasks including provisioning, deprovisioning, and access control.
• Own IT onboarding from device setup to first-day readiness for new hires.
• Maintain and improve office IT infrastructure to ensure reliability and performance.
• Build a knowledge base of self-serve resources to reduce tickets.
• Handle IT asset procurement, inventory tracking, and vendor relations.
• Support office expansions and contribute to workplace IT planning as we scale.
• Identify opportunities to automate IT workflows and reduce bottlenecks.
• Adapt to evolving needs of a fast-growing company and take on new challenges.
• Perform systems administration including access controls and cloud service maintenance.

Skills

Communication

Problem solving

Multi-tasking

Tools

Google Workspace

MDM (Kandji)

IdP/SSO (Okta)

Video conferencing

Job description

ABOUT BASETEN

Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.

THE ROLE

We are looking for an IT Support / Operations Engineer to join Baseten
as we continue to scale our IT team. In this role, you will play a critical part in
bringing our technical support entirely in-house to provide a seamless, high-touch
experience for all Baseten employees.

As we continue to scale, you will be the primary point of contact for day-to-day
technical issues, allowing you to have a direct impact on our team's productivity
and overall office environment. This position is ideal for a hands-on problem
solver who enjoys a mix of hardware and software troubleshooting, user lifecycle
management, and maintaining the physical IT infrastructure of a modern office.

While you will focus heavily on elevating our internal support standards, you will
also assist with systems administration and workflow automation as our company
evolves. This is a hybrid role based out of our San Francisco or New York office, following our
standard policy of three days per week in-person to ensure our physical office
and AV systems remain high-performing and reliable.

RESPONSIBILITIES

• Serve as the escalation point for day-to-day technical support, diagnosing and
  resolving hardware and software issues across our Mac and Windows fleet




• Manage user lifecycle administration including provisioning, deprovisioning,
  and access management across all systems and services




• Own the IT onboarding experience for new employees — from laptop setup
  and account configuration to a smooth first-day experience




• Maintain and continuously improve office IT infrastructure to ensure a reliable,
  high-performing environment for all employees




• Build and maintain a knowledge base of self-serve resources to reduce ticket
  volume and empower users




• Manage IT asset procurement, inventory tracking, and vendor relationships




• Support new office buildouts and contribute to broader workplace IT planning
  as we scale




• Identify opportunities to automate workflows and eliminate inefficiencies
  across IT operations




• Adapt to the evolving needs of a fast-growing company, taking on new
  challenges as they arise




• Systems administration, including managing admin-level access, configuring
  user permissions, and performing routine maintenance across cloud-based
  services.

REQUIREMENTS

• Strong working knowledge of Google Workspace, MDM platforms (e.g.
  Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools




• Proven experience administering macOS at scale, with solid working
  knowledge of Windows environments




• Hands-on experience with automation tools and a track record of streamlining
  IT processes and workflows




• Excellent communication skills with a genuine passion for delivering great
  support experiences




• Strong organizational skills with the ability to manage multiple priorities in a
  fast-paced, ambiguous environment

BENEFITS

• Competitive compensation, including meaningful equity




• (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents




• Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)




• Paid parental leave




• Fertility and family-building stipend through Carrot




• (U.S. only) Company-facilitated 401(k)




• Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).