IT Support & Operations Engineer

Addison Group; South San Francisco (CA); On-site; USD 61,992 - 82,656; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

A leading staffing firm based in California is seeking a proactive IT Support & Operations Engineer. This contractor role involves ownership of daily IT operations, troubleshooting for Mac and Windows environments, and delivering top-tier support. Applicants should have over 5 years of relevant experience, especially in small-to-medium firms. The successful candidate will thrive in a fast-paced environment and actively contribute to improving IT operations post-IPO. Competitive compensation between $45.00/hr - $60.00/hr is offered.

Qualifications

• 5+ years of experience supporting both Mac and Windows environments.
• Strong experience with O365 and Intune.
• ITIL knowledge preferred.
• Experience in small-to-medium sized companies, preferably biotech.

Responsibilities

• Oversee daily IT operations and ticket flow in Jira.
• Troubleshoot technical issues in MacOS and Windows.
• Provide onsite support and reduce dependence on MSP resources.
• Document and enhance existing workflows.

Skills

Supporting Mac environments

Supporting Windows environments

Problem-solving

Documenting processes

Tools

O365

Intune

Jira

Job description

IT Support & Operations Engineer – Contract Role

Title: IT Support & Operations Engineer

Start Date: Early January 2026

Compensation: $45.00/hr - $60.00/hr

Benefits: Medical, dental, vision, and 401(k) are available.

About the Role: A recently public biotech company is looking for a proactive IT Support & Operations Engineer who thrives in dynamic, small‑company environments. This isn’t a role for someone who waits for tickets to come in—you’ll be the go‑to person for solving complex IT challenges, improving processes, and helping shape the future of IT operations as the company scales post‑IPO.

What You’ll Do:

• Own day‑to‑day IT operations and ticket flow in Jira.
• Support and troubleshoot MacOS and Windows environments.
• Deliver white‑glove onsite support and reduce reliance on MSP resources.
• Document processes and proactively improve workflows.

What We’re Looking For:

• 5+ years supporting both Mac and Windows environments.
• Strong experience with O365, Intune, and similar tech stacks.
• ITIL knowledge preferred.
• Experience in small‑to‑medium sized companies; biotech/pharma experience is a plus.
• A self‑starter who loves solving problems and making things better.

ADDITON Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.