Information Technology Specialist

CLS Connect; San Francisco (CA); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Annual Bonus

Equity

Job summary

CLS Connect in Redwood City, CA is seeking an IT Operations Specialist to join our growing team. This hands-on role partners with the Senior Director of IT to support employees and scale our technology infrastructure in a fast-paced startup environment.

You will own onboarding/offboarding, endpoint and asset management, SaaS administration, identity and access controls, security/compliance activities, and cross-functional process improvements with IT, People Ops, Finance and Facilities.

Qualifications

• Experience in IT operations/support roles in regulated industries is a plus.
• Startup/high-growth experience is preferred.
• Strong communication and customer service orientation.

Responsibilities

• Serve as the primary point of contact for day-to-day IT support requests.
• Onboard and offboard employees, provisioning/deprovisioning user accounts.
• Manage endpoint inventory, assets, and lifecycle management.
• Administer SaaS apps and user access; assist with IAM processes.
• Maintain documentation, SOPs, and knowledge resources.
• Support security initiatives, audits, and compliance activities.
• Identify opportunities to improve workflows and automate processes.

Skills

IT Operations

Customer service

Troubleshooting

Education

Bachelor of Science in Computer Science or Information Systems

Tools

Google Workspace

Microsoft 365

Slack

Zoom

SaaS platforms

Job description

*** U.S. Residents Only - No Sponsorship ***

Full-Time, Direct Hire, Onsite in Redwood City, CA

Mon-Fri, 9am-5pm

$100,000 - $115,000

+ Annual Bonus

+ Equity

About the Role

Seeking an IT Operations Specialist to join our growing team and serve as a key partner to our Senior Director of IT. This is a highly hands-on role for someone who enjoys solving problems, building processes, and helping scale technology infrastructure in a fast-paced startup environment.

As the company continues to grow, this individual will play a critical role in supporting employees, managing day-to-day IT operations, and helping establish scalable systems and processes. We're looking for someone who is resourceful, proactive, and excited to roll up their sleeves to get things done.

Must have

experience in biotech, healthcare, life sciences, or other regulated industries.

Employee IT Support:

Serve as the primary point of contact for day-to-day IT support requests.

Troubleshoot hardware, software, networking, and application issues.

Deliver exceptional customer service and timely resolution of employee requests.

Onboarding & Offboarding:

Coordinate technology onboarding and offboarding processes.

Provision and deprovision user accounts across business systems.

Configure and deploy laptops, peripherals, and other equipment.

Ensure a seamless employee experience throughout the lifecycle.

IT Operations:

Manage endpoint inventory, asset tracking, and equipment lifecycle management.

Support the administration of SaaS applications and user access management.

Assist with identity and access management processes.

Maintain documentation, SOPs, and knowledge base resources.

Security & Compliance:

Support security initiatives, audits, and compliance-related activities.

Assist with device management, security controls, and access reviews.

Partner with IT leadership to ensure adherence to company policies and procedures.

Process Improvement & Scale:

Identify opportunities to improve workflows, automation, and operational efficiency.

Help build scalable IT processes to support company growth.

Partner cross-functionally with IT/Engineering, People Operations, Finance, and Facilities teams.

Qualifications:

Bachelor of Science in Computer Science and/or Information Systems.

3-7 years of IT support, systems administration, or IT operations experience.

Experience working in a startup or high-growth environment preferred.

Strong experience supporting Mac and Windows environments.

Experience with Google Workspace, Microsoft 365, Slack, Zoom, and SaaS platforms.

Familiarity with identity management and device management tools.

Strong troubleshooting and problem-solving skills.

Excellent communication and customer service orientation.

Highly organized with strong attention to detail.

Ability to prioritize multiple competing requests in a fast-paced environment.

Preferred Qualifications:

Experience supporting compliance frameworks such as SOC 2, HIPAA, or ISO.

Experience with IT asset management and security best practices.

Familiarity with scripting or automation tools.

What Success Looks Like:

Employees receive timely and effective IT support.

Onboarding and offboarding processes are seamless and scalable.

IT systems and assets are well-managed and documented.

Operational processes continue to mature as the company grows.

The Senior Director of IT has a trusted operational partner who can independently own day-to-day execution.