Information Technology Support Engineer

Addison Group; South San Francisco (CA); On-site; USD 61,992 - 75,768; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

A growing biotech company in South San Francisco is seeking an IT Support and Operations Engineer to manage day-to-day IT operations across Mac and Windows. This fully onsite role offers a competitive rate and is initially a 4-6 month contract. Ideal candidates should have over 5 years of supporting experience in similar environments and technologies. Knowledge of ITIL and experience in the biotech/pharma sector is a plus.

Qualifications

• 5+ years of IT experience supporting both Mac and Windows.
• Experience in small-to-medium sized company environments.
• Proven experience supporting the specified tech stack.

Responsibilities

• Manage day-to-day IT operations across Mac/Windows.
• Administer tools like Addigy, InTune, O365, Okta, Slack, Zoom.
• Oversee helpdesk tickets in Jira.

Skills

Supporting both Mac and Windows

Experience in small-to-medium sized company environments

Supporting Okta, Zoom, O365, InTune, Addigy

Job description

This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45.00/hr - $55.00/hr

Job Title: IT Support and Operations Engineer

Compensation: $45-55/hr

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description: abiotech company in South San Francisco is seeking an IT Support & Ops Engineer to join their growing IT team. The company recently went public and is scaling operations. In this role, you’ll manage day-to-day IT operations across Mac/Windows, administer tools like Addigy, InTune, O365, Okta, Slack, Zoom, and oversee helpdesk tickets in Jira. You’ll partner with a small internal team and reduce reliance on junior MSP resources, while also supporting both corporate and lab environments. This is a fully onsite role with an initial 4–6 month contract at a competitive rate. Ideal candidates bring 5+ years of IT experience supporting both Mac and Windows, ITIL knowledge, with biotech/pharma industry experience and lab exposure considered a plus.

Qualifications

• 5+ years supporting both Mac and Windows
• Experience in small-to-medium sized company environments
• Proven experience supporting similar tech stack: Okta, Zoom, O365, Zoom, InTune, Addigy etc.

Preferred Tech/Experience

• Biotech/pharma industry experience

REQUIRED

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology