Information Technology Support Engineer

Addison Group; Menlo Park (CA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group in San Francisco, CA is seeking a Senior IT Support Specialist with 5+ years in a corporate IT environment to lead Tier 2/3 support, systems administration, and enterprise platforms.

You will support Windows and macOS, Google Workspace, Okta, Slack, Zoom, and Microsoft 365, manage endpoint devices, and drive onboarding/offboarding, device lifecycle, and cross‑functional IT projects while delivering outstanding employee support.

Qualifications

• 5+ years of progressive IT Support experience in a corporate environment.
• Comfortable with Macs and Imaging Laptops (using JAMF).
• Strong support experience with Google Suite and Zoom.
• Experienced onboarding/offboarding users.
• Bachelor's Degree.
• Dynamic personality – can work well under pressure.

Responsibilities

• Supports Windows/macOS environments, Google Workspace, Okta, Slack, Zoom, Microsoft 365, and endpoint management.
• Leads escalations, onboarding/offboarding, device lifecycle management, and process improvements.
• Manages cross-functional IT projects while delivering excellent employee support.

Skills

5+ years IT support experience

Mac imaging

Google Workspace

Zoom

Onboarding/offboarding

Bachelor's Degree

Work under pressure

Education

Bachelor's degree

Tools

JAMF

Windows

macOS

Okta

Slack

Microsoft 365

Endpoint management

Job description

Location (city, state): San Francisco, CA - 5 days onsite

Compensation: $95k - 105k

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Senior IT Support Specialist with expertise in Tier 2/3 support, systems administration, enterprise AI platforms, and IT operations. Supports Windows/macOS environments, Google Workspace, Okta, Slack, Zoom, Microsoft 365, and endpoint management. Leads escalations, onboarding/offboarding, device lifecycle management, process improvements, and cross-functional IT projects while delivering an exceptional employee support experience. Five+ years of IT support experience required.

Must Haves:

• 5+ years of progressive IT Support experience in a corporate environment
• Comfortable with Macs and Imaging Laptops (using JAMF although they are moving away from JAMF)
• Strong support experience with Google Suite and Zoom
• Experienced onboarding/offboarding users
• Dynamic personality – can work well under pressure
• Bachelor's Degree
• Proven

NICE TO HAVE:

• Certifications (CompTIA A+, Google, or similar)

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.