IT Support Specialist — On‑Site, Security‑Clearance Eligible

Accessible Human Resources LLC; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Accessible Human Resources LLC is seeking an IT Support Specialist in San Francisco to provide Tier 1/2 technical support, manage devices, accounts, and access, and help maintain a secure, compliant technology environment. The role requires experience with Microsoft 365, Windows, macOS, and Intune, plus strong communication and problem-solving abilities in a regulated industry.

You will assist with onboarding/offboarding, asset inventory, and security-related procedures while supporting

Qualifications

• 2+ years of experience in IT support, servicedesk, or helpdesk operations.
• Experience supporting Microsoft 365, Windows, and macOS environments.
• Familiarity with mobile device management solutions, preferably Intune.
• Basic networking knowledge and troubleshooting skills.
• Strong customer service, communication, and interpersonal skills.
• Strong analytical, troubleshooting, and problem-solving abilities.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, accounts, and peripherals.
• Execute employee onboarding and offboarding, including account provisioning, device enrollment, and access revocation.
• Manage asset inventory, imaging, patching, and hardware lifecycle activities.
• Administer user accounts and devices within Microsoft 365, Entra ID, and Intune.
• Process badge and physical access requests in compliance with ITAR and Technology Control Plan requirements.
• Follow CUI handling procedures and maintain compliance-related records for audits and assessments.
• Support conference room, laboratory, and shopfloor technology equipment.
• Maintain ticketing systems and knowledge base documentation.
• Identify and elevate security incidents and assist with incident response activities.

Skills

IT support

Microsoft 365

Windows

macOS

Intune

Networking basics

Customer service

Troubleshooting

Tools

Microsoft 365

Entra ID

Intune

Job description

Accessible Human Resources LLC is seeking an IT Support Specialist in San Francisco to provide Tier 1/2 technical support, manage devices, accounts, and access, and help maintain a secure, compliant technology environment. The role requires experience with Microsoft 365, Windows, macOS, and Intune, plus strong communication and problem-solving abilities in a regulated industry.

You will assist with onboarding/offboarding, asset inventory, and security-related procedures while supporting