On-Site IT & Onboarding Specialist for Secure AI Team

depthfirst; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

depthfirst is hiring an IT Support Specialist to improve the technology experience for the team. You will help new hires get started, support tools and devices, and ensure meetings run smoothly. You’ll collaborate with Security and People Operations to resolve issues and optimize processes.

The role emphasizes onboarding, access provisioning, and quick problem resolution to keep the growing team productive. This position is on-site in San Francisco.

Qualifications

• 2–3 years of experience in IT support, help desk, desktop support, or a similar role.
• Hands-on experience troubleshooting macOS, applications, peripherals, and basic network connectivity.
• Experience supporting workplace tools such as Google Workspace, Slack, and Zoom, with the ability to learn new applications quickly.
• Familiarity with conference-room AV, including microphones, cameras, displays, and video conferencing.
• Basic understanding of account provisioning, single sign-on, multi-factor authentication, and device management.
• Clear communication, a helpful and patient approach, and strong organization and follow-through.

Responsibilities

• Improve onboarding by preparing laptops, accounts, and applications before day one and helping new employees get set up.
• Support internal tools such as Slack, Zoom, Google Workspace, Claude, and Codex, helping employees with access, configuration, and effective use.
• Be the first point of contact for computer, software, sign-in, and connectivity issues, following requests through resolution and escalating when needed.
• Keep meeting rooms ready and provide AV setup, testing, and live support for all-hands and other company events.
• Coordinate hardware purchasing, inventory, repairs, replacements, and returns, keeping laptops and everyday accessories available.
• Create clear documentation and improve recurring workflows, including onboarding, approved access requests, and offboarding, through better processes and lightweight automation.

Skills

IT support

Help desk

Desktop support

macOS

Google Workspace

Slack

Zoom

account provisioning

SSO

MFA

device management

AV setup

Tools

Okta

Jamf

Iru

Claude

Codex

Job description

depthfirst is hiring an IT Support Specialist to improve the technology experience for the team. You will help new hires get started, support tools and devices, and ensure meetings run smoothly. You’ll collaborate with Security and People Operations to resolve issues and optimize processes.

The role emphasizes onboarding, access provisioning, and quick problem resolution to keep the growing team productive. This position is on-site in San Francisco.