IT Support & Onboarding Specialist

Air Comfort, Inc; Roseville (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Time Off & Paid Holidays

Employee Assistance Program (EAP)

Leadership Development

Career Advancement Opportunities

Job summary

Advanced IPM in California is seeking a friendly, organized IT Administrator to provide frontline technology support for team members across corporate, branch, and field operations. You will troubleshoot hardware, software, accounts, and access issues to keep our systems secure and running smoothly.

Join a family-owned, growth-minded team that values service and professional growth. You’ll configure devices, support onboarding/offboarding, manage Microsoft 365, and contribute to IT documentation

Qualifications

• High school diploma or equivalent is required.
• Associate's degree, technical certificate, or relevant certification such as CompTIA A+, Network+, or Microsoft 365 Fundamentals is preferred.
• 1–2 years of help desk or IT support experience preferred; strong technical aptitude will be considered.
• Working knowledge of Microsoft 365, hardware, mobile devices, networking, and business tech.
• Experience with ticketing systems (Jira preferred) and basic MDM is preferred.
• Strong customer-service, communication, organization and troubleshooting skills with good documentation.
• Professionalism, discretion, confidentiality, and a valid driver's license for occasional travel.

Responsibilities

• Serve as the first point of contact for IT support and resolve common issues.
• Set up, configure, deploy, and support company computers, mobile devices, phones, and peripherals.
• Support onboarding and offboarding by provisioning or removing accounts and licenses.
• Administer user accounts and access across Microsoft 365 and business systems.
• Provide remote and in-person support to corporate, branch, and field staff.
• Support software, security tools, and access-control systems; identify security incidents and phishing attempts.
• Maintain tickets and IT documentation; assist with audits, rollouts, and projects.

Skills

Customer service

Communication

Troubleshooting

Documentation

Organization

Education

High school diploma or equivalent

Associate's degree / technical certificate / certifications (CompTIA A+, Network+, Microsoft 365 Fundamentals)

Tools

Jira

Mobile Device Management

Job description

Advanced IPM in California is seeking a friendly, organized IT Administrator to provide frontline technology support for team members across corporate, branch, and field operations. You will troubleshoot hardware, software, accounts, and access issues to keep our systems secure and running smoothly.

Join a family-owned, growth-minded team that values service and professional growth. You’ll configure devices, support onboarding/offboarding, manage Microsoft 365, and contribute to IT documentation