IT Support Assistant

Air Comfort, Inc

Roseville (CA)

On-site

USD 55,000 - 75,000

Full time

9 days ago

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Benefits offered by this job

Competitive Compensation

Medical, Dental, Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Time Off & Paid Holidays

Employee Assistance Program (EAP)

Leadership Development

Career Advancement Opportunities

Job summary

Advanced IPM in California is seeking a friendly, organized IT Administrator to provide frontline technology support for team members across corporate, branch, and field operations. You will troubleshoot hardware, software, accounts, and access issues to keep our systems secure and running smoothly.

Join a family-owned, growth-minded team that values service and professional growth. You’ll configure devices, support onboarding/offboarding, manage Microsoft 365, and contribute to IT documentation

Qualifications

High school diploma or equivalent is required.
Associate's degree, technical certificate, or relevant certification such as CompTIA A+, Network+, or Microsoft 365 Fundamentals is preferred.
1–2 years of help desk or IT support experience preferred; strong technical aptitude will be considered.
Working knowledge of Microsoft 365, hardware, mobile devices, networking, and business tech.
Experience with ticketing systems (Jira preferred) and basic MDM is preferred.
Strong customer-service, communication, organization and troubleshooting skills with good documentation.
Professionalism, discretion, confidentiality, and a valid driver's license for occasional travel.

Responsibilities

Serve as the first point of contact for IT support and resolve common issues.
Set up, configure, deploy, and support company computers, mobile devices, phones, and peripherals.
Support onboarding and offboarding by provisioning or removing accounts and licenses.
Administer user accounts and access across Microsoft 365 and business systems.
Provide remote and in-person support to corporate, branch, and field staff.
Support software, security tools, and access-control systems; identify security incidents and phishing attempts.
Maintain tickets and IT documentation; assist with audits, rollouts, and projects.

Skills

Customer service

Communication

Troubleshooting

Documentation

Organization

Education

High school diploma or equivalent

Associate's degree / technical certificate / certifications (CompTIA A+, Network+, Microsoft 365 Fundamentals)

Tools

Jira

Mobile Device Management

Job description

Grow Your IT Career with Advanced IPM

Are you ready to grow your career in a supportive, family-owned environment? Do you want to play a crucial role in keeping the technology our teams rely on connected, secure, and running smoothly? Advanced IPM is looking for a service-minded IT Administrator who enjoys solving problems and helping people. We believe that exceeding expectations is the cornerstone of our success, and we're eager to invest in the right person for this role. Build your technology career while supporting a stable, growing organization.

About Advanced IPM:

Since 1981, Advanced IPM has been a trusted, family-owned and operated company, delivering top-tier service across California and Nevada. Recognized as a \"Top 100\" firm nationally, we are dedicated to providing exceptional service with a \"Service before Self\" mindset.

Join us and take pride in being part of a team that values your growth and success.

We're looking for a friendly, organized, and dependable IT Administrator to provide prompt frontline technology support for team members across our corporate, branch, and field operations.

Position Summary:

Serve as the first point of contact for IT support requests and resolve common hardware, software, account, and access issues.

Set up, configure, deploy, and support company computers, mobile devices, phones, peripherals, and other end-user technology.

Support employee onboarding and offboarding by provisioning or removing accounts, access, software, licenses, and assigned devices.

Administer user accounts, permissions, and access across Microsoft 365 and other company business systems.

Provide remote and in-person technical support to corporate employees, branch locations, and field personnel.

Support company software, communication platforms, cybersecurity tools, and access-control systems; promptly identify and elevate suspected security incidents, phishing attempts, compromised accounts, and lost or stolen devices.

Maintain accurate service tickets and IT documentation, coordinate device assignments and returns, elevate complex issues, and assist senior IT staff with audits, rollouts, and departmental projects.

Qualifications:

High school diploma or equivalent is required.

Associate's degree, technical certificate, or relevant certification such as CompTIA A+, Network+, or Microsoft 365 Fundamentals is preferred.

One to two years of help desk, IT support, or related experience is preferred; strong internal candidates with demonstrated technical aptitude and reliability will also be considered.