IT Support Desk Specialist - Onboarding & Troubleshooting

Master-Electronics; Phoenix (AZ); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Employee Assistance Program (EAP)

Paid holidays & PTO

Volunteer Time Off

Job summary

Master Electronics in Phoenix seeks an IT Service Desk Analyst to be the friendly, solutions-focused first point of contact for employees when technology impedes work. You will troubleshoot hardware, software, and system issues, support onboarding and account updates, and keep IT documentation current.

The role emphasizes strong communication, problem-solving, and customer service to maintain productivity and deliver a positive support experience across the organization.

Qualifications

• Familiarity with Windows hardware and software.
• Experience with Office 365 environments.
• Strong analytical and problem-solving skills.
• Ability to multi-task with high attention to detail.
• Excellent communication and customer service skills for troubleshooting.
• Experience providing IT support to end users.

Responsibilities

• Monitor and manage IT support tickets, ensuring timely resolution.
• Troubleshoot hardware, software, and system issues for end users.
• Provide in-person, remote, phone, or chat support.
• Partner with IT teams to resolve complex issues.
• Communicate solutions clearly to users.

Skills

Windows hardware/software

Office 365 environments

Analytical problem solving

Multi-tasking

Customer service communication

Tools

Office 365

Job description

Master Electronics in Phoenix seeks an IT Service Desk Analyst to be the friendly, solutions-focused first point of contact for employees when technology impedes work. You will troubleshoot hardware, software, and system issues, support onboarding and account updates, and keep IT documentation current.

The role emphasizes strong communication, problem-solving, and customer service to maintain productivity and deliver a positive support experience across the organization.