IT Application Support Analyst

Kforce Inc; Birmingham (AL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

HSA

FSA

401(k)

Life insurance

Disability insurance

ADD insurance

Paid PTO for salaried employees

Job summary

Kforce Inc. in Birmingham, AL is seeking an Information Technology Application Support Analyst for a contract-to-hire role.

The position is primarily remote with about one month onsite training in Birmingham and a central night shift from 9:00 PM to 4:00 AM CT. You will monitor production apps, validate releases, troubleshoot issues, and collaborate with developers and business partners to keep systems stable.

Qualifications

• Experience supporting applications in a production or IT support environment
• Strong troubleshooting and analytical skills
• Excellent communication and documentation abilities
• Ability to prioritize multiple support requests in a fast-paced environment
• Comfortable working a permanent overnight shift
• Ability to attend onsite training in Birmingham, Alabama for approximately one month

Responsibilities

• Monitor and support production applications during overnight operations
• Perform application and release validations following software deployments
• Troubleshoot production issues and resolve support tickets from the team's queue
• Investigate incidents and escalate issues when appropriate
• Document findings, resolutions, and support activities
• Collaborate with application support teams, developers, and business partners to resolve issues efficiently
• Participate in an overnight support environment that ensures application stability and availability
• Participate in an on-call rotation approximately every eight weeks

Skills

Production support

Troubleshooting

Communication

Documentation

Overnight shift

Onsite training

SQL basics

Education

Experience in IT support

Tools

ServiceNow

Ticketing systems

Job description

Responsibilities

Kforce's client in Birmingham, AL that is seeking an Information Technology Application Support Analyst to join their production support team. This position is ideal for someone who enjoys troubleshooting application issues, validating software releases, and supporting critical business systems in a fast-paced production environment. Summary: This is a contract-to-hire opportunity with long-term growth potential. Although the role is primarily remote, candidates must be able to attend approximately one month of onsite training in Birmingham, Alabama before transitioning to remote work. Training will take place during day hours. The scheduled shift is Monday through Friday, 9:00 PM - 4:00 AM Central Time, with participation in an on-call rotation approximately once every eight weeks. Responsibilities:

• Monitor and support production applications during overnight operations
• Perform application and release validations following software deployments
• Troubleshoot production issues and resolve support tickets from the team's queue
• Investigate incidents and **escalate** issues when appropriate
• Document findings, resolutions, and support activities
• Collaborate with application support teams, developers, and business partners to resolve issues efficiently
• Participate in an overnight support environment that ensures application stability and availability
• Participate in an on-call rotation approximately every eight weeks

Responsibilities

Kforce's client in Birmingham, AL that is seeking an Information Technology Application Support Analyst to join their production support team. This position is ideal for someone who enjoys troubleshooting application issues, validating software releases, and supporting critical business systems in a fast-paced production environment. Summary: This is a contract-to-hire opportunity with long-term growth potential. Although the role is primarily remote, candidates must be able to attend approximately one month of onsite training in Birmingham, Alabama before transitioning to remote work. Training will take place during day hours. The scheduled shift is Monday through Friday, 9:00 PM - 4:00 AM Central Time, with participation in an on-call rotation approximately once every eight weeks. Responsibilities:

• Monitor and support production applications during overnight operations
• Perform application and release validations following software deployments
• Troubleshoot production issues and resolve support tickets from the team's queue
• Investigate incidents and **escalate** issues when appropriate
• Document findings, resolutions, and support activities
• Collaborate with application support teams, developers, and business partners to resolve issues efficiently
• Participate in an overnight support environment that ensures application stability and availability
• Participate in an on-call rotation approximately every eight weeks

Requirements

• Experience supporting applications in a production or IT support environment
• Strong troubleshooting and analytical skills
• Excellent communication and documentation abilities
• Ability to prioritize multiple support requests in a fast-paced environment
• Comfortable working a permanent overnight shift
• Ability to attend onsite training in Birmingham, Alabama for approximately one month

Preferred Qualifications

• Basic SQL knowledge
• Experience using ServiceNow
• Experience working with ticket management systems
• Familiarity with release validation or post-deployment testing

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

• We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.
• Salaried personnel receive paid time off.
• Hourly employees are not eligible for paid time off unless required by law.
• Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.