Onsite IT Helpdesk Technician – San Antonio

FirstDay Foundation; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Job summary

FirstDay Foundation in San Antonio, TX, is seeking an IT Helpdesk Support specialist to handle incoming calls, create tickets, and route issues to technicians. This 100% onsite role requires strong communication and the ability to work independently in a dynamic environment.

Applicants should have an Associates degree or equivalent experience and 1–3 years in customer service or technical support, with proficiency in Windows operating systems. HIPAA confidentiality is important.

Qualifications

• Associates Degree in computer-related studies or equivalent experience.
• 1-3 years in customer service or technical support.

Responsibilities

• Answer all incoming helpdesk phone calls.
• Create tickets and connect callers with a helpdesk technician when necessary.
• Assign incoming IT requests to helpdesk technicians.
• Maintain records to ensure equivalent workloads among technicians.
• Monitor for VIP requesters and urgent issues.
• Adhere to confidentiality (HIPAA) requirements.
• Utilize helpdesk analytics to track performance metrics and maximize helpdesk efficiency.

Skills

Helpdesk support

Customer service

Technical support

Windows OS

HIPAA compliance

Education

Associates degree or equivalent

Job description

FirstDay Foundation in San Antonio, TX, is seeking an IT Helpdesk Support specialist to handle incoming calls, create tickets, and route issues to technicians. This 100% onsite role requires strong communication and the ability to work independently in a dynamic environment.

Applicants should have an Associates degree or equivalent experience and 1–3 years in customer service or technical support, with proficiency in Windows operating systems. HIPAA confidentiality is important.