Hybrid Systems Administrator II - MSP IT & Client Support

Ntiva, Inc.; San Antonio (TX); Hybrid; USD 54,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k + company match

Life Insurance

Short-Term & Long-Term Disability

HSA Options

Education Reimbursement

Employee Referral Program

Promotion opportunities

Industry-leading talent

Job summary

Ntiva, Inc. is seeking a Systems Administrator II in the San Antonio, TX area. This hybrid-remote role provides on-site client support about 30% of the time at client locations across the San Antonio region, with the rest of the time in a remote capacity.

Typical schedule is Monday–Friday, 8:00am–5:00pm CST, with participation in a rotating on-call schedule. You will manage client infrastructure, maintain services, and ensure alignment with client goals for secure, high-performance systems.

Qualifications

• College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell and/or Cisco
• Experience working for a Managed Services Provider
• Windows workstation repair, maintenance, malware removal, and deployment
• Configuring network settings on workstations
• RDP client support
• Office 365 account and client support
• Server backup monitoring and maintenance
• Wireless connectivity for mobile devices and workstations
• Active Directory account creation and management

Responsibilities

• Provide on-site client service and fast, friendly communication to build long-term relationships.
• Deliver IT support for clients’ infrastructure and core business applications.
• Develop knowledge of the client and Ntiva’s service offerings and relate them to client needs.
• Participate in projects and perform assigned duties.
• Enter time worked on each ticket and schedule service delivery in the ticketing system.
• Follow up on tickets within defined SLA timelines and communicate with clients regularly.

Skills

English communication

IT support experience

Customer service

Windows OS expertise

Education

College or Technical degree

Tools

RDP

Office 365

Active Directory

Backup monitoring

Job description

Ntiva, Inc. is seeking a Systems Administrator II in the San Antonio, TX area. This hybrid-remote role provides on-site client support about 30% of the time at client locations across the San Antonio region, with the rest of the time in a remote capacity.

Typical schedule is Monday–Friday, 8:00am–5:00pm CST, with participation in a rotating on-call schedule. You will manage client infrastructure, maintain services, and ensure alignment with client goals for secure, high-performance systems.