IT Support Lead — Drive Solutions & Team Growth

T Baker Smith, LLC.; Metairie (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

T. Baker Smith, LLC is seeking an IT Support Lead in Metairie, LA to strengthen support for engineering, surveying, and environmental teams. You will combine hands-on troubleshooting with daily service coordination and technical coaching.

You will prioritize the queue, tackle CAD-related installations and configurations, and help teammates grow their troubleshooting skills while coordinating with internal teams and vendors to ensure smooth operations.

Qualifications

• Substantial hands-on IT support experience with business impact awareness.
• Ability to coach teammates through diagnosis and resolution.
• Experience supporting multiple offices or CAD-intensive environments is valuable.

Responsibilities

• Keep the support queue moving by coordinating priorities and coverage.
• Lead on difficult workstation and CAD-related issues and deployments.
• Coach teammates, document fixes, and turn problems into repeatable processes.
• Coordinate with internal teams and vendors while maintaining clear communication.

Skills

IT support

leadership

coaching

problem-solving

communication

Education

Bachelor's Degree

Tools

PowerShell

CAD software

Job description

T. Baker Smith, LLC is seeking an IT Support Lead in Metairie, LA to strengthen support for engineering, surveying, and environmental teams. You will combine hands-on troubleshooting with daily service coordination and technical coaching.

You will prioritize the queue, tackle CAD-related installations and configurations, and help teammates grow their troubleshooting skills while coordinating with internal teams and vendors to ensure smooth operations.