IT Support Lead: CAD & Engineering Systems Coach

T. Baker Smith; Stafford (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

T. Baker Smith is seeking an IT Support Lead to strengthen support for our engineering, surveying, and environmental teams. Reporting to the IT Support Manager, you’ll combine hands-on troubleshooting with daily service coordination and technical coaching.

You’ll lead on complex workstation and CAD-related issues, drive improvements, and mentor teammates while coordinating with internal tech teams and vendors to ensure reliable, secure operations across multiple offices.

Qualifications

• Hands-on IT support experience with business impact judgment.
• Ability to explain technical problems clearly and coach teammates.
• Experience supporting multiple offices or CAD-intensive environments.

Responsibilities

• Keep the support queue moving by coordinating priorities, workload, and coverage.
• Lead on difficult workstation and complex application problems of all types, including CAD-related installation failures, software conflicts, deployment issues, configuration and integration problems, performance and compatibility issues, licensing and access errors, and break/fix incidents that interrupt project work.
• Help teammates develop their troubleshooting skills and confidence.
• Turn recurring problems into documented fixes and practical improvements.
• Coordinate with internal technology team and vendors while maintaining clear communication with associates.

Skills

IT support

Troubleshooting

Coaching teammates

Communication

PowerShell

Tools

PowerShell

Job description

T. Baker Smith is seeking an IT Support Lead to strengthen support for our engineering, surveying, and environmental teams. Reporting to the IT Support Manager, you’ll combine hands-on troubleshooting with daily service coordination and technical coaching.

You’ll lead on complex workstation and CAD-related issues, drive improvements, and mentor teammates while coordinating with internal tech teams and vendors to ensure reliable, secure operations across multiple offices.