IT Support Lead — CAD & Tech Troubleshooter

T Baker Smith, LLC.; Lafayette (LA); On-site; USD 65,000 - 95,000; Full time

Job summary

T. Baker Smith, LLC. is seeking an IT Support Lead to strengthen support for engineering, surveying, and environmental teams. You will supervise hands-on IT work, coordinate daily service, and coach colleagues to resolve issues efficiently.

Reporting to the IT Support Manager, this role emphasizes security, collaboration with vendors, and proactive problem solving to keep operations productive across multiple offices.

Qualifications

• Hands-on IT support with judgment on urgency, impact and when to involve others.
• Experience supporting multiple offices or CAD-intensive environments is valuable.
• Ability to explain technical problems clearly, coach teammates through diagnosis, and maintain accountability through resolution.

Responsibilities

• Keep the support queue moving by coordinating priorities, workload, and coverage.
• Lead on difficult workstation and CAD-related installation problems, software conflicts, deployment issues, and licensing errors.
• Help teammates develop troubleshooting skills and confidence.
• Turn recurring problems into documented fixes and practical improvements.
• Coordinate with internal technology teams and vendors while maintaining clear communication with associates.
• Maintain a security-minded approach to protect firm and client information and promote secure practices.

Skills

Hands-on IT support

CAD-intensive environments

Coaching teammates

Communication

AI in IT workflows

PowerShell automation

Education

Bachelor's Degree

Tools

CAD software

PowerShell

Job description

T. Baker Smith, LLC. is seeking an IT Support Lead to strengthen support for engineering, surveying, and environmental teams. You will supervise hands-on IT work, coordinate daily service, and coach colleagues to resolve issues efficiently.

Reporting to the IT Support Manager, this role emphasizes security, collaboration with vendors, and proactive problem solving to keep operations productive across multiple offices.