IT Support Intern: Learn, Troubleshoot & Assist

Intermountain Health; Butte (MT); On-site; USD 26,000 - 33,000; Full time

Job summary

Intermountain Health in Butte, MT is seeking a Full-time IT Intern to learn and support the department by performing assigned tasks and assisting with projects, helping deploy, support, and troubleshoot computers and devices.

The role emphasizes learning under supervision, documenting resolutions in the ITIL ticketing system, and contributing to security policy implementation, while developing customer service and communication skills.

Qualifications

• High School Diploma or equivalent required.
• Strong research, organizational and analytical skills.
• Ability to teach users and explain concepts clearly.
• Excellent verbal, written and interpersonal communication skills.

Responsibilities

• Learn to resolve minor computer issues under supervision.
• Document notes and resolutions in ITIL ticketing system.
• Provide regular status updates on projects and incidents.
• Assist with deploying and supporting systems and technology changes.
• Support enterprise security policies and best practices.
• Collaborate with team to meet goals and gain department knowledge.

Skills

Basic computer hardware

Communication skills

Self-motivation

Customer service

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Database

Internet

Email

Scheduling apps

ITIL ticketing

Job description

Intermountain Health in Butte, MT is seeking a Full-time IT Intern to learn and support the department by performing assigned tasks and assisting with projects, helping deploy, support, and troubleshoot computers and devices.

The role emphasizes learning under supervision, documenting resolutions in the ITIL ticketing system, and contributing to security policy implementation, while developing customer service and communication skills.